Pia and CloudRadial Integration Accelerates Zero-Touch Ticket Resolution and Improves Client Self-Service for MSPs
New integration empowers MSPs to close tickets faster through client-facing forms and zero-touch automation. TAMPA, Florida, May 6, 2025 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), announces its groundbreaking integration with CloudRadial, the premier client services automation platform for MSPs. This integration allows MSPs to fully automate ticket …
Pia and TimeZest Integration Empowers MSPs to Slash Ticket Resolution Time and Eliminate Scheduling Hassles
New integration streamlines meeting coordination within the help desk workflow, allowing technicians to focus on critical tasks and improving client satisfaction for MSPs. TAMPA, Florida, November 5, 2024 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), is excited to announce its latest integration with TimeZest, a leading meeting scheduling …
Pia Launches AI-Led Automation Features to Speed Up Help Desk Resolutions and Maximize Revenue for MSPs
Available now for early adopters with full rollout mid-December Tampa, Florida, October 24, 2024 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), is introducing a comprehensive set of new features designed to address critical pain points of MSP help desk operations. These innovations – enhanced AI-powered Triage, AutoStart, Auto …
Pia Introduces Usage-Based Pricing Model for AI-Led Automation Platform for MSPs
New pricing model offers MSPs cost control and flexibility while maintaining the option for unlimited fixed pricing Tampa, Florida, June 11, 2024 – Pia, the leading ai-led automation platform for managed services providers (MSPs), is excited to announce a new usage-based pricing model for its partners. This innovative model allows partners to pay only for …
Pia Recognized on the First-Ever CRN AI 100 List
Tampa, Florida, April 8, 2024 – Pia, the AI-driven automation platform for MSPs, announced today that it has been recognized by CRN®, a brand of The Channel Company, on the inaugural 2024 AI 100 list in the AI for Software category. This list spotlights vendors at the forefront of the artificial intelligence revolution with offerings …
Pia Appoints New CEO, Adds New Integration, and Acquires Triafy to Further Propel Its Leadership in AI-led Automation for MSPs
Tampa, Florida (February 28, 2024) – A pioneer and global leader in the domain of AI-led automation solutions tailored for managed services providers (MSPs), Pia is thrilled to announce the appointment of Gerwai Todd as its new chief executive officer, following an extensive, global search process. Todd will succeed founding CEO Christian Pacheco. On the …
Pia introduces SmartForms Add-On: Revolutionizing client interaction automation
Sydney, Australia – November 2, 2023 — Pia, the leading ai-led automation platform for Managed Service providers (MSPs), is proud to unveil its latest breakthrough feature, SmartForms for Pia aiDesk. This powerful add-on promises to usher in a new era of client interaction automation and efficiency for MSPs worldwide. SmartForms, by Pia, is a meticulously …
Pia Integrates with HaloPSA for Streamlined IT Service Management
Sydney, Australia – October 26, 2023 — Pia, the leading ai-led automation platform for Managed Service Providers (MSPs), has announced a strategic integration with HaloPSA, a highly-regarded integrated PSA platform. The partnership aims to improve IT service operations by leveraging advanced technologies to enhance efficiency, productivity, and customer satisfaction. Pia integrates seamlessly with HaloPSA’s ticketing …
Pia aiDesk Achieves Global Trusted Application Status with ThreatLocker
Sydney, Australia – February 14, 2023 — Pia aiDesk, an automated ticket resolution solution for managed services providers (MSPs), has become a trusted application of ThreatLocker, which provides organizations with the ability to protect their IT operations with a Zero Trust approach to cybersecurity. This achievement signifies another milestone in Pia’s ongoing commitment to maintaining …