Supercharge your IT
service desk.
Introducing Pia – a patented, first of its kind Intelligent Automation platform that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

Why Pia?
Up to
50%workload
reduction
8X faster ticket
resolution
+400%improvement
in ticket closure rates
What does Pia deliver to your business?
An AI-first approach to improving operational efficiency through process optimisation
Reduce
business costs

Labor expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.
Improve service
time for clients

Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.
Increase employee
satisfaction

Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.
Provide consistency in
service delivery

Clients are demanding faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a level not only expected, but also valued by your clients.
Focus on revenue
generating activities

Typically, service staff spend too much time focused on reactive issues rather than proactive revenue-generating activities. Pia manages time-consuming tasks, which allows the team to focus on value-adding activities.
Pia integrates with your PSA



Security and compliance
at the highest levels

SOC Type II
Compliance
ISO 27001
Certified

HIPAA
Compliant

GDPR
Compliant
Get ROI from Day 1
Say Hello to Pia
environment and integrating with your existing ITSM tools.
Customer Focused
Ticket Reader
Scheduler
Digital Engineer
Confidence Rater
API Friendly
Communicator
Pia is available worldwide

Australia
New Zealand
United States
Canada
United Kingdom