Supercharge your IT
Introducing Pia – a patented, first of its kind Intelligent Automation platform that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.
in ticket closure
What does Pia deliver to your business?
An AI-first approach to improving operational efficiency through process optimisation
Labor expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.
time for clients
Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.
Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.
Provide consistency in
Clients are demanding faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a level not only expected, but also valued by your clients.
Focus on revenue
Typically, service staff spend too much time focused on reactive issues rather than proactive revenue-generating activities. Pia manages time-consuming tasks, which allows the team to focus on value-adding activities.
PSA Integrations with
PSA Integrations with
4 2 6 , 2 4 7
Use our free
IT cost calculator.
sed do eiusmod tempor incididunt ut labore et dolore
10 questions 10 minutes
Say Hello to Pia
environment and integrating with your existing ITSM tools.
Our ISO27001 Accreditation also
ensures that security is paramount.
Tracks interaction, patterns and timeframes to complete requests, advising if a job needs to be escalated
Reviews user requests and tickets
Rosters and schedules work to engineers
Physically logs in to networks, laptops and servers
Determines complexity and attempts to resolve or allocate to an engineer
Fully integrated with Microsoft Azure and O365, Kaseya and ConnectWise
To the right person in real time via web portal, chat bot, Android, iOS apps, email, and SMS
Book a Demo
To learn more about Pia, organise a product demo, get in touch with the Pia team