Supercharge your IT
service desk.

Introducing Pia – a patented, first of its kind Intelligent Automation platform that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

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Why Pia?

50%workload
reduction

8Xfaster ticket
resolution

+400%improvement
in ticket closure
rates

What does Pia deliver to your business?

An AI-first approach to improving operational efficiency through process optimisation

Reduce business costs
Reduce
business costs

Labor expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.

Improve service
time for clients

Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.

Employee satisfaction
Increase employee
satisfaction

Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.

Provide consistency in
service delivery

Clients are demanding faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a level not only expected, but also valued by your clients.

Focus on revenue
generating activities

Typically, service staff spend too much time focused on reactive issues rather than proactive revenue-generating activities. Pia manages time-consuming tasks, which allows the team to focus on value-adding activities.

PSA Integrations with

Connectwise
Servicenow
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BMS

PSA Integrations with

Connectwise
Servicenow
BMS
Autotask
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How many
tickets we’ve
solved
Pia is available worldwide

4 2 6 , 2 4 7

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Australia

New Zealand

United States

Canada

United Kingdom

Use our free
IT cost calculator.

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Say Hello to Pia

Pia allows our partners to evolve their business, by working within your
environment and integrating with your existing ITSM tools.
ISO27001 Accreditation

Our ISO27001 Accreditation also
ensures that security is paramount.

Customer focused

Customer Focused

Tracks interaction, patterns and timeframes to complete requests, advising if a job needs to be escalated
Ticket reader

Ticket Reader

Reviews user requests and tickets
Schedule

Scheduler

Rosters and schedules work to engineers
Digital Engineer

Digital Engineer

Physically logs in to networks, laptops and servers
Confidence rater

Confidence Rater

Determines complexity and attempts to resolve or allocate to an engineer
API friendly

API Friendly

Fully integrated with Microsoft Azure and O365, Kaseya and ConnectWise
Communicator

Communicator

To the right person in real time via web portal, chat bot, Android, iOS apps, email, and SMS

Tracks interaction, patterns and timeframes to complete requests, advising if a job needs to be escalated

Reviews user requests and tickets

Rosters and schedules work to engineers

Physically logs in to networks, laptops and servers

Determines complexity and attempts to resolve or allocate to an engineer

Fully integrated with Microsoft Azure and O365, Kaseya and ConnectWise

To the right person in real time via web portal, chat bot, Android, iOS apps, email, and SMS

Book a Demo

To learn more about Pia, organise a product demo, get in touch with the Pia team