Supercharge your IT
service desk.

Introducing Pia – a patented, first of its kind Intelligent Automation platform that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

Why Pia?

Up to

50%workload
reduction

8X faster ticket
resolution

+400%improvement in ticket closure rates

What does Pia deliver to your business?

An AI-first approach to improving operational efficiency through process optimisation

Reduce
business costs

Labor expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.

Improve service
time for clients

Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.

Increase employee
satisfaction

Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.

Provide consistency in
service delivery

Clients are demanding faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a level not only expected, but also valued by your clients.

Focus on revenue
generating activities

Typically, service staff spend too much time focused on reactive issues rather than proactive revenue-generating activities. Pia manages time-consuming tasks, which allows the team to focus on value-adding activities.