Supercharge your IT service desk.

Introducing Pia – a patented, first of its kind Intelligent Automation platform that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

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Why Pia?

50%workload
reduction
8Xfaster ticket
resolution
+400%improvement
in ticket closure
rates

What does Pia deliver to your business?

An AI-first approach to improving operational efficiency through process optimisation

Reduce
business costs

Operating expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.

Improve service
time for clients

Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.

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Increase employee
satisfaction

Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.

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Provide consistency in
service delivery

Clients are demanding faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a level not only expected, but also valued by your clients.

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Focus on revenue
generating activities

Operating expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.

PSA
Integrations
with

Connectwise
Servicenow
Autotask
BMS

How many
tickets we’ve
solved

Pia is available worldwide

4 2 6 , 2 4 2

Use our free
IT cost calculator.

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10 questions 10 minutes

Say Hello to Pia

Pia allows our partners to evolve their business, by working within your
environment and integrating with your existing ITSM tools.
ISO27001 Accreditation

Our ISO27001 Accreditation also
ensures that security is paramount.

Customer focused

Customer Focused

Tracks interaction, patterns and timeframes to complete requests, advising if a job needs to be escalated
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Ticket Reader

Reviews user requests and tickets
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Scheduler

Rosters and schedules work to engineers
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Digital Engineer

Physically logs in to networks, laptops and servers
Customer focused

Confidence Rater

Determines complexity and attempts to resolve or allocate to an engineer
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API Friendly

Fully integrated with Microsoft Azure and O365, Kaseya and ConnectWise
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Communicator

To the right person in real time via web portal, chat bot, Android, iOS apps, email, and SMS

Book a Demo

To learn more about each product, determine which is right for you, or
organise a product demo, get in touch with the Pia team.