Hyperautomation for MSP and Enterprise IT Service Management

Introducing Pia – a globally patented, first of its kind Intelligent Automation-as-a-Service, that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

PSA Integrations with:

Your First Cognitive Digital Employee

By supporting your IT service desk and optimising your customer service functions, Pia can autonomously solve at least 50% of service tickets – enabling you to provide high quality outcomes, faster and more consistently.

Why Pia?

An AI-first approach to improving operational efficiency through process optimisation.

Reduce business costs

Operating expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.

Improve service time for clients

Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.

Increase employee satisfaction

Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.

Provide consistency in service delivery

Clients are demaning faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a revel not only expected, but also valued by your clients.

Shift focus to revenue generating activities

Typically service staff spend too much time focused on reactive issues rather than proactive revenue generating activities. Pia manages time-consuming tasks which allows staff to focus on value adding activities.

Join the Wait List

With our Beta Early Adopter Program now closed, we are taking Expressions of Interest for the next partner intake. If you’re interested in the opportunity to realise the real benefits Pia’s Intelligent Automation platform can provide, please get in touch.

If you’re interested in the chance to shape the future IT service management, join the waitlist now.

Say Hello to Pia

By supporting your IT service desk and optimising your customer service functions, Pia can autonomously solve at least 50% of service tickets – enabling you to provide faster, stronger, and more consistent outcomes.

Customer Focused

Tracks interaction, patterns and timeframes to complete requests, advising if a job needs to be escalated

Ticket Reader

Reviews user requests and tickets

Scheduler

Rosters and schedules work to engineers

Digital Engineer

Physically logs in to networks, laptops and servers

Confidence Rater

Determines complexity and attempts to resolve or allocate to an engineer

API Friendly

Fully integrated with Microsoft Azure and O365, Kaseya and ConnectWise

Communicator

To the right person in real time via web portal, chat bot, Android, iOS apps, email, and SMS

Our ISO27001 Accreditation also ensures that security is paramount.

The Team Behind Pia

Created for IT service management teams by an IT service management team, Pia is the brainchild of Virtual IT Group (VITG), one of the world’s premier managed service providers and one of the top MSPs in Australia.

Our team includes award winning entrepreneurs, the brightest minds from APACs biggest tech and communications organisations, industry leaders in technology and cloud, with decades of IT experience.

Step into the Future

Pia is almost here – don’t miss out. Fill in the form to join the waitlist, organise a demo or speak to a team member