gradient-line

Hyperautomation for MSP and Enterprise IT Service Management

Introducing Pia – a globally patented, first of its kind Intelligent Automation-as-a-Service, that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

PSA Integrations with:

connectwise
Autotask
BMS
ServiceNow

Your First Cognitive Digital Employee

horizontal gradient line

Introducing Pia – a globally patented, first of its kind Intelligent Automation-as-a-Service, that integrates with existing ITSM tools to simplify processes, free up resources and improve operational efficiencies.

By supporting your IT service desk and optimising your customer service functions, Pia can autonomously solve at least 50% of service tickets – enabling you to provide high quality outcomes, faster and more consistently.

pointing-icon
Connects our AI, RPA/IPA, and Chatbot, through secure, password-less protocols to resolve incoming requests.
pointing-icon
Provides end-users a seamless experience and single point of communication for all their requests
pointing-icon
Developed with ML capabilities, and using NLP to select the appropriate IPA automated action to self-heal the request.
pointing-icon
Take a modular approach to automation actions, continuously building on the requests that are identified by our AI model

Why Pia?

horizontal gradient line

An AI-first approach to improving operational efficiency through process optimisation.

contact-support-icon

Reduce business costs

Contact support
Operating expenses usually represent the biggest cost to a business. Pia helps to eliminate duplication of effort and time, making use of technology and automation.
pointing-icon

Improve service time for clients

Point
Same day resolution is a key performance indicator in ITSM. Pia provides up to eight-times faster ticket resolution times.
arrow-mark-icon

Increase employee satisfaction

Arrow mark
Demotivated staff and high turnover occurs due to the repetitive nature of service desk tasks. Pia allows employees to upskill, turning their focus to career progression.
wrench-icon

Provide consistency in service delivery

Wrench
Clients are demaning faster responses and resolutions with quality and consistent outcomes. Pia provides consistency at a revel not only expected, but also valued by your clients.
settings-icon

Shift focus to revenue generating activities

Settings
Typically service staff spend too much time focused on reactive issues rather than proactive revenue generating activities. Pia manages time-consuming tasks which allows staff to focus on value adding activities.
Ai-video
gradient-line

Join the Wait List

With our Beta Early Adopter Program now closed, we are taking Expressions of Interest for the next partner intake. If you’re interested in the opportunity to realise the real benefits Pia’s Intelligent Automation platform can provide, please get in touch.

If you’re interested in the chance to shape the future IT service management, join the waitlist now.

Say Hello to Pia

horizontal gradient line

By supporting your IT service desk and optimising your customer service functions, Pia can autonomously solve at least 50% of service tickets – enabling you to provide faster, stronger, and more consistent outcomes.

contact-support-icon

Customer Focused

Tracks interaction, patterns and timeframes to complete requests, advising if a job needs to be escalated

pointing-icon

Ticket Reader

Reviews user requests and tickets

arrow-mark-icon

Scheduler

Rosters and schedules work to engineers

wrench-icon

Digital Engineer

Physically logs in to networks, laptops and servers

contact-support-icon

Confidence Rater

Determines complexity and attempts to resolve or allocate to an engineer

pointing-icon

API Friendly

Fully integrated with Microsoft Azure and O365, Kaseya and ConnectWise

arrow-mark-icon

Communicator

To the right person in real time via web portal, chat bot, Android, iOS apps, email, and SMS

ISO27001 Accreditation

Our ISO27001 Accreditation also ensures that security is paramount.

Group 2407
gradient-line

The Team Behind Pia

Created for IT service management teams by an IT service management team, Pia is the brainchild of Virtual IT Group (VITG), one of the world’s premier managed service providers and one of the top MSPs in Australia. 

Our team includes award winning entrepreneurs, the brightest minds from APACs biggest tech and communications organisations, industry leaders in technology and cloud, with decades of IT experience.

Step into the Future

horizontal gradient line

Pia is almost here – don’t miss out. Fill in the form to join the waitlist, organise a demo or speak to a team member