FAQs
Operational
ConnectWise, Halo, and Autotask all allow for movement and control
This is an additional configuration which is turned on after go-live and requires configuration by the Partner.
The packages will ask you for a user and then run a query to find the devices with the Pia agent installed which the user has recently logged into.
Works on both.
Success Metrics
- Status change
- Time entries
The reporting is based on tickets where Pia automations were run and Pia automatons themselves.
Pia can be used in each interface independently but will notify the agent if Pia is already running on a ticket.
Pia can set the TSI automatically as part of the triage function.
The adoption report will give a glimpse into consistency, but after adopting Pia, your current reporting should show improvements in CSAT, Reopen Rate, Time to Resolution, etc.
All of the above.
Pia has advantages here as it removes the need to understand or have knowledge of clients environments. This means you can resolve tickets without needing to consult other staff or knowledge base articles. It also reduces the risk and impact of losing knowledge from key resource regarding any client.
Compliance
It is already part of the terminate user package to do this.
Agreement management is in development. It will provide automatic alignment of agreement SKUs.
We are currently working with Threatlocker to whitelist Pia as a globally trusted application. In them meantime we can provide guidance on how to whitelist Pia.
Book a Demo
To learn more about Pia, organise a product demo, get in touch with the Pia team
