Automation Packages

Staff Changes

Re-Allocate User
Licenses

I need to re-allocate a user license

Unlock Account

Can you help unlock a user account?

Add/Remove User
from Groups

Can you help me add or remove someone from a group(s)?

Bulk Add/Remove
Users to Group

I need to add multiple Users to a Group

Bulk Add/Remove
Contacts to Group

I need to add multiple Contacts to a Group

Bulk Update User
Details

I need to update multiple user details at once

Change User
Details

Can you help me update a user’s details?

Get User Account
Details

Help me find out information about a staff network account

Manage User
Licenses

I would like to add or remove licenses for a user

Create Mail
Contacts

I need to create new contacts

Delete Mail
Contacts

I need to delete new contacts

Re-Enable Terminated
Account

Can you help enable a disabled user account?

Reset Network
Password

Can you help me reset a password for a user account?

Upload Staff Photo

I need to upload a user’s profile photo

Profile

New User

I need to onboard a new user into Office 365 / Active Directory

Terminate User

I have a member of staff leaving and need their account closed

VPN​

Deploy SonicWall
VPN

I need to deploy SonicWall VPN for a user

OpenVPN Setup/
Reinstall

I need to configure OpenVPN

Email

Add/Remove access
to Mail Distribution List

Can you help me add or remove someone from a mail distribution list?

Blacklist Email

I need to blacklist an email or domain for a client

Whitelist Email

I need to whitelist an email or domain for a client

Change Calendar
Permissions

I need to share an outlook calendar with other people

Create Shared
Mailbox

I need to create a new Shared Mailbox

Get Mailbox
Information

Get Mailbox delegates and forwards report

Grant Mailbox
Permission

Can you help me give or remove access to someone else’s inbox?

Grant Mailbox
Permission in
Bulk

I need to manage access to a single mailbox

Modify
Distribution
Group Settings

Modify Settings for a Distribution Group

Recover Lost
Folder in Outlook

I’ve lost a folder in Outlook

Release
Quarantined
Emails

I need to release quarantined emails for a user

Set up Out of Office

Set up out of office

Set up Mail Forwarding

I need to forward mail from one user mailbox to another

Modify Outlook
Public Folder
Permissions

I need to modify public folder permissions for users

General

Start Azure DirSync

Run an Azure Directory Sync

Printing

Win10 Install
Network Printer

I need to setup a printer on a user’s computer

Win 10 Printer
Troubleshooting

I need to diagnose printer issues

Computer

Outlook Mail Flow
Troubleshooting

I need to diagnose a problem with
sending or receiving email

Computer
Performance
Report

My computer is running slow

Computer Space
Cleanup

I need to clean up server space for a client

Get Kaseya Agent
Info

I need information about a Kaseya Agent

Map Network
Drive

I need to map a network drive for a user

Remote Desktop
Setup

I need to set up Remote Desktop access for a user

Remote Desktop
Troubleshooting

I need to diagnose Remote Desktop issues for a user

Remote Desktop
Troubleshooting

I need to diagnose Remote Desktop issues for a user

Troubleshoot
Windows VPN
Configuration

I need to diagnose VPN issue for a user

Win10 Outlook
Troubleshooting

I need to diagnose an issue with Microsoft Outlook

Microsoft Teams
Troubleshooter

I need to troubleshoot a MS Teams issue for a user

Install/Uninstall/
Reinstall Software

I need to install a third party software for a user

Network Drive
Troubleshooting

I need to troubleshoot Network Drive Issues for a user

Permissions

File Share Security
Change

I need to grant a user access to a network file

Communicate

Send SMS to User

Send an SMS

Remote Desktop

Log Out User from
Windows RDS

I need to Logout a user from a Windows RDS server

Logout User Citrix
Session

I need to Logout a user from a Citrix session