Automation Packages
Computer
Computer Performance Report
Computer Space Cleanup
Install/Uninstall/
Reinstall Software
Map Network Drive
Microsoft Teams
Troubleshooter
Network Drive Troubleshooting
Remote Desktop Setup
Remote Desktop
Troubleshooting
Restart Services
I need to restart services on a machine
Email & Calendar
Blacklist Email
I need to blacklist an email or domain for a client
Change Calendar Permissions
I need to share an outlook calendar with other people
Create Shared Mailbox
I need to create a new Shared Mailbox
Delete Mail Contacts
I need to delete new contacts
Get Mailbox Information
Get Mailbox delegates and forwards report
Grant Mailbox Permission
Can you help me give or remove access to someone else’s inbox?
Grant Mailbox Permission
in Bulk
Modify
Distribution
Group
Settings
Outlook Mail Flow
Troubleshooting
I need to diagnose a problem with
sending or receiving email
Recover Lost Folder in Outlook
Release Quarantined Emails
Set up Mail Forwarding
Set up Out of Office
I need to set up out of the office notification
Whitelist Email
I need to whitelist an email or domain for a client
Win10 Outlook Package
I need to perform Outlook related troubleshooting on the end users workstation
Add/Remove access
to Mail Distribution List
Can you help me add or remove someone from a mail distribution list?
Manage Staff & Access
Account Locked Out
Can you help unlock a user account?
Add/Remove Contact
to Group
Can you help me add or remove contact from / to a group(s)?
Add/Remove User
from Group
Can you help me add or remove user from / to a group(s)?
Bulk Add/Remove
Users to Group
I need to add multiple Users from / to a Group
Bulk Add/Remove
Contacts to Group
I need to add multiple Contacts from / to a Group
Bulk Update User
Details
I need to update multiple user details at once
Change User Details
Can you help me update a user’s details?
Create Mail Contacts
I need to create new contacts
Get User Account
Help me find out information about a staff network account
Manage User
Licenses
I would like to add or remove licenses for a user
New User
I need to onboard a new user into Office 365 / Active Directory
Re-Allocate User
Licenses
I need to re-allocate a user license
Re-Enable Terminated
Account
Can you help enable a disabled user account?
Reset Network
Password
Can you help me reset a password for a user account?
Terminate User
I have a member of staff leaving and need their account closed
Upload Staff Photo
I need to upload a user’s profile photo
VPN
Deploy SonicWall VPN
I need to deploy SonicWall VPN for a user
OpenVPN Setup/
Reinstall
I need to configure OpenVPN
Troubleshoot Windows VPN
Configuration
VPN Setup
I need to create a VPN in the Active Directory Domain or Microsoft Azure Cloud environment
Printing
Win10 Install
Network Printer
Win 10 Printer
Troubleshooting
I need to diagnose printer issues
Permissions
File Share Security
Change
Grant Public Folder Permission
I need to add or remove public folder permissions.