Automation Packages

Computer

Computer Performance Report

My computer is running slow

Computer Space Cleanup

I need to clean up server space for a client

Install/Uninstall/
Reinstall Software

I need to install a third party software for a user

Map Network Drive

I need to map a network drive for a user

Microsoft Teams
Troubleshooter

I need to troubleshoot a MS Teams issue for a user

Network Drive Troubleshooting

I need to troubleshoot Network Drive Issues for a user

Remote Desktop Setup

I need to set up Remote Desktop access for a user

Remote Desktop
Troubleshooting

I need to diagnose Remote Desktop issues for a user

Restart Services

I need to restart services on a machine

Email & Calendar

Blacklist Email

I need to blacklist an email or domain for a client

Change Calendar Permissions

I need to share an outlook calendar with other people

Create Shared Mailbox

I need to create a new Shared Mailbox

Delete Mail Contacts

I need to delete new contacts

Get Mailbox Information

Get Mailbox delegates and forwards report

Grant Mailbox Permission

Can you help me give or remove access to someone else’s inbox?

Grant Mailbox Permission
in Bulk

I need to manage access to a single mailbox

Modify Distribution Group
Settings

Modify Settings for a Distribution Group

Outlook Mail Flow
Troubleshooting

I need to diagnose a problem with
sending or receiving email

Recover Lost Folder in Outlook

I’ve lost a folder in Outlook

Release Quarantined Emails

I need to release quarantined emails for a user

Set up Mail Forwarding

I need to forward mail from one user mailbox to another

Set up Out of Office

I need to set up out of the office notification

Whitelist Email

I need to whitelist an email or domain for a client

Win10 Outlook Package

I need to perform Outlook related troubleshooting on the end users workstation

Add/Remove access
to Mail Distribution List

Can you help me add or remove someone from a mail distribution list?

Manage Staff & Access

Account Locked Out

Can you help unlock a user account?

Add/Remove Contact
to Group

Can you help me add or remove contact from / to a group(s)? 

Add/Remove User
from Group

Can you help me add or remove user from / to a group(s)?

Bulk Add/Remove
Users to Group

I need to add multiple Users from / to a Group

Bulk Add/Remove
Contacts to Group

I need to add multiple Contacts from / to a Group

Bulk Update User
Details

I need to update multiple user details at once

Change User Details

Can you help me update a user’s details?

Create Mail Contacts

I need to create new contacts

Get User Account

Help me find out information about a staff network account

Manage User
Licenses

I would like to add or remove licenses for a user

New User

I need to onboard a new user into Office 365 / Active Directory

Re-Allocate User
Licenses

I need to re-allocate a user license

Re-Enable Terminated
Account

Can you help enable a disabled user account?

Reset Network
Password

Can you help me reset a password for a user account?

Terminate User

I have a member of staff leaving and need their account closed

Upload Staff Photo

I need to upload a user’s profile photo

VPN

Deploy SonicWall VPN

I need to deploy SonicWall VPN for a user

OpenVPN Setup/
Reinstall

I need to configure OpenVPN

Troubleshoot Windows VPN
Configuration

I need to diagnose VPN issue for a user

VPN Setup

I need to create a VPN in the Active Directory Domain or Microsoft Azure Cloud environment

Printing

Win10 Install
Network Printer

I need to setup a printer on a user’s computer

Win 10 Printer
Troubleshooting

I need to diagnose printer issues

Permissions

File Share Security
Change

I need to grant a user access to a network file

Grant Public Folder Permission

I need to add or remove public folder permissions.

Remote Desktop

Logout User Citrix
Session

I need to Logout a user from a Citrix session

Log Out User from
Windows RDS

I need to Logout a user from a Windows RDS server

Remote Desktop
Troubleshooting

I need to diagnose Remote Desktop issues for a user