Streamline your workflow with
AI-powered ticket triage
Streamline your workflow with
AI-powered ticket triage
Boost your service desk's efficiency with Pia aiDesk's inventive Ticket Triage feature. Using advanced AI classification and pre-set mapping rules, it effectively categorizes and directs incoming support tickets to the right team or board.
How it works
Pia aiDesk leverages the power of AI and hyperautomation to quickly assess, categorize, and assign service tickets.
Pia aiDesk PSA Ticket Traige features
Optimizing your workflow for maximum efficiency
AI-driven ticket clasification
Pia aiDesk utilizes AI classification and predefined mapping rules to automatically categorize and label incoming support tickets, streamlining ticket handling.
Advanced routing rules
AiDesk utilizes routing rules that are both condition and action-based, prioritizing narrow rules initially, and expanding to broader ones as necessary.
Workflow customization
Use Pia's advanced mapping and routing tools, to perfectly tailor your workflow, using simple, board-specific, or advanced rules to fully control your ticket-handling process.
Efficient rule organization
Pia aiDesk provides an organized and efficient way to view and manage your mapping and routing rules, streamlining and simplifying rule management.
Optimizaed performance
Pia aiDesk's ticket triage functionaly is designed to minimally impact system performance, ensuring a smooth and seamless user experience.
See how much time your service desk engineers could save with Pia aiDesk
Time is money—calculate your potential savings.
