Pia aiDesk Features

AI-powered MSP Automation designed for IT service desks

All Pia aiDesk's features work together to enhance efficiency and supercharge productivity through advanced AI automation for MSPs

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PSA Integration

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At Pia, we develop technology that adapts to the way your business operates. That’s why Pia aiDesk integrates with your existing PSA tool, delivering the chatbot and automation processes into your technicians’ ticketing setup and ensuring an effortless, seamless workflow that keeps your PSA as the reliable source of truth.

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Ticket Triage

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Experience the future of ticket handling with Pia aiDesk’s AI-driven triage system. Say goodbye to manual sorting; our advanced system swiftly categorizes and directs tickets to the right team or board. Beyond simplification, its flexible rules let you craft a ticketing process that perfectly aligns with your operational needs, streamlining every step.

Custom Development

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In addition to Pia aiDesk’s extensive collection of over 60 pre-built automations and integrations, you also have the capability to craft custom automations. This feature empowers you to automate almost any workflow you envision. From integrating flawlessly with chatbots to synchronizing with various external services, custom automations are tailored to improve customer interactions and significantly increase your team’s productivity.

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SmartForms Add-on by Pia is an advanced feature meticulously crafted to empower IT service desks to deliver a seamless and uniform client interaction experience. It achieves this by intuitively guiding users with precisely tailored questions to automatically fulfill their IT requests without the need for engineering oversight. 


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With Pia aiDesk, you will experience secure efficiency with our ISO 27001, SOC2, HIPAA, and GDPR certifications. Capitalize on real-time task execution, smart interoperability, and scalability. Rest assured that your data is well-protected and within regulatory bounds, allowing you to focus on business growth and delivering unparalleled customer experiences.

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Support Channels

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Pia aiDesk offers versatile support at your fingertips: a detailed knowledge base, a Discord channel where our MSP automation experts will answer all your queries, a robust onboarding process, and an engaging community of Pia aiDesk users to converse with. Tap into the collective expertise for effective assistance and develop a robust ecosystem for achieving operational success with Pia aiDesk.


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Features FAQ

Pia aiDesk empowers MSPs with AI-led automation, ensuring improved efficiency, faster ticket management, and elevated customer service.
Pia aiDesk’s AI-driven triage system eliminates manual sorting, swiftly categorizing and directing tickets to the right team. It simplifies ticket handling and allows for a flexible, streamlined process.
Absolutely! In addition to over 60 pre-built automations, Pia aiDesk offers the capability to craft custom automations. This feature enables you to automate virtually any workflow, tailored to improve customer interactions and boost team productivity.
Pia aiDesk’s SmartForms Add-on provides a seamless and uniform client interaction experience by guiding users through tailored questions. This advanced feature automates IT requests without the need for engineering oversight.
Pia aiDesk boasts ISO 27001, SOC2, HIPAA, and GDPR certifications, ensuring ultimate security. Users can capitalize on real-time task execution, smart interoperability, and scalability, while rest assured that their data is well-protected and compliant with regulatory standards.

Join Pia aiDesk's Success Circle

Be part of the thriving community of hundreds. of worldwide partners, who have already supercharged their IT service desk with Pia's AI-led automation platform. Discover the Pia difference today!

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