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Meet Pia Chat: automated resolution, right inside Teams

Meet Pia Chat: automated resolution, right inside Teams

Presented by Ranju Manandhar, Product Delivery Lead at Pia, this video shows how clients no longer need to leave Microsoft Teams to get help. Pia Chat brings ticket resolution, guided self-service, and automation right into the conversation.

Pia Chat is a Microsoft Teams app built on the Pia platform. It brings the ticket experience into conversations your clients are already having, so they don't have to switch tools to get help.

What it does:

  • Flags potential duplicate requests before a new ticket gets logged
  • Asks qualifying questions to capture the details technicians need
  • Matches requests to Pia SmartForms for zero-touch self-service
  • Triggers automated actions, from logging and updating tickets to sending links and running background workflows
  • Hands off to a live technician in Teams when a ticket needs a human, with full context carried into your PSA's tech assist pod

Fewer repetitive tickets. Faster resolutions. More time for technicians on the issues that actually need them.

Want to see it in action? Check out our live walkthrough: From Conversation to Resolution: Pia Chat: Live Walkthrough

Learn more: https://knowledge.pia.ai

Not a Pia partner yet? Book a demo: https://pia.ai