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Security

Your clients' trust starts here.

Pia is independently certified and audited, isolated by design, encrypted end to end, and built to protect the data your clients trust you with.

Book a call Our security commitments
Security & Governance3

Certified to the highest industry standards

SOC
SOC 2 Type II
Annually audited
ISO27001-Accreditation
ISO 27001
Information security
caduceus
HIPAA
Healthcare compliant
GDPR-Compliance
GDPR
EU data protection

Built to isolate. Designed to protect.

Built on the principles of least privilege and least access, Pia runs inside your isolated MSP tenant by default and only extends into a client environment when a specific automation requires it. Every tenant operates on a dedicated, isolated virtual machine. Security secrets are stored in separate Azure Key Vaults and never shared between tenants. The agent checks back into the server to securely retrieve automations, protecting against intercepted commands.

 

Security-how it work- 2026

Robust data protection at every layer

Pia's security is built in — not bolted on. Every layer of the stack is designed to minimize exposure and maximize your control.

Data protection

All databases encrypted at rest. All applications encrypt data in transit using TLS/SSL only. Security secrets stored in isolated Azure Key Vaults, scoped per tenant and never shared.

Operational security

Independent third-party audits and penetration tests run at least annually. Active vulnerability scanning and monitoring across all cloud services. All security events are logged and tracked.

Access controls

SSO and 2FA available across systems. Least privilege enforced. Quarterly access reviews on all sensitive systems. All actions taken in Pia's portals are fully auditable.

Security FAQ

Security questions come up in every MSP evaluation. Here's what we get asked most.
What certifications does Pia hold?

 SOC 2 Type II, ISO 27001, HIPAA, and GDPR. Letters of attestation and the ISO 27001 certificate are available at pia.ai/security-commitments.

Does Pia undergo independent security testing?

Yes. Pia undergoes independent third-party assessments to test security and compliance controls, including penetration testing at least annually.

How does Pia isolate data between MSP tenants?

All data is isolated per tenant. Scripts and automations execute on dedicated virtual machines scoped to each tenant and reset to a base image after use. Security secrets and keys are stored in separate Azure Key Vaults, never shared between tenants.

How does the Pia agent work securely?

The Pia agent installs on each endpoint and connects back to Pia to receive automations. The installer is code-signed to prevent tampering. All agent communications are protected by two layers of encryption. Once registered, agents require manual activation to prevent unauthorized registration.

How is data encrypted?

All databases are encrypted at rest. All applications encrypt data in transit using TLS/SSL only.

How does Pia manage access to sensitive systems?

Access to cloud infrastructure and sensitive tools is limited to authorized employees only. SSO and 2FA are available across systems. Pia enforces least privilege principles. Quarterly access reviews are conducted across all team members with access to sensitive systems.

Where is Pia's infrastructure hosted?
Unlike other automations tools, all Pia services and data are hosted on Microsoft Azure across all major data center regions. Infrastructure can be provisioned within your clients' home country or continent to ensure compliance with data sovereignty laws. For MSPs operating under strict regional compliance requirements, your data stays where it needs to.
Can I get a copy of Pia's security reports?
Yes. The SOC 2 Type II letter of attestation, ISO 27001 certificate, GDPR letter of attestation, and HIPAA letter of attestation are all available at pia.ai/security-commitments. For the full audit report under NDA, contact us directly.

Scale with confidence

Every automation runs with the security, oversight, and traceability your clients expect.

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