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INTEGRATIONS

Pia works inside the tools your MSP already runs

Start in your PSA. From there, Pia reaches into Microsoft 365, cloud licensing, email security and documentation to resolve requests end to end. If a tool isn't listed, you can connect it yourself.

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42
integrations
3
PSAs supported
Any API
with custom integrations
first-frame
Start with your PSA

Pia runs where your technicians already work

Pia connects to your PSA first, so automations run on real tickets for real clients, with no new console for your team to learn.

ConnectWise PSA
PSA

ConnectWise PSA

  • Syncs your companies from ConnectWise
  • Reads and works tickets on the boards you choose
  • Escalates to the right contact when a person is needed
  • Real-time updates through webhooks
Setup guide
Autotask PSA
PSA

Autotask PSA

  • Syncs your companies from Autotask
  • Reads and manages tickets on your chosen boards
  • Escalates through the boards you designate
  • Real-time updates through webhooks
Setup guide
HaloPSA
PSA

HaloPSA

  • Syncs your companies from HaloPSA
  • Picks up tickets in real time through webhooks
  • Runs Pia automations on your HaloPSA tickets
Setup guide
Also works with

Nilear for ConnectWise. Pia runs inside it on your existing ConnectWise connection, with no extra setup. 

How it works

See it in action

One request. Six steps. No tabs.

Here's a new starter request. Pia picks it up in your PSA and works across your stack until it's done, so your technicians never switch screens. 

Illustrative workflow. Steps and tools vary by MSP and client.

autotask
Ticket #48213 New starter: Jordan Lee, Finance
In progress
autotask Request lands in your PSA Pia picks up the new starter ticket Queued
azure-active-directory Account created User created with the right groups Queued
exchange-online Mailbox set up Mailbox and distribution lists added Queued
pax8 License assigned Microsoft 365 license deployed Queued
timezest Onboarding call booked Scheduling link sent to the new starter Queued
autotask Ticket resolved Notes and time logged, client updated Queued
All integrations

Find your stack

Search by tool or browse by category. Tools with a setup guide connect from the Pia portal with your own credentials. 

Showing 42 of 42 integrations

PSA and ticketing

4
Where Pia does its work
ConnectWise PSA

ConnectWise PSA

PSA

Syncs companies, reads and works tickets on the boards you choose, and escalates to the right contact.

Setup guide
Autotask PSA

Autotask PSA

PSA

Syncs companies and reads and manages tickets on your chosen boards, with real-time updates through webhooks.

Setup guide
HaloPSA

HaloPSA

PSA

Syncs companies and picks up tickets in real time through webhooks, so automations start as soon as a ticket lands.

Setup guide
Nilear

Nilear

PSA

Pia works inside Nilear’s ConnectWise experience using your existing ConnectWise connection. No extra setup.

Setup guide

Identity and access

8
Account, mailbox and verification requests, handled
Microsoft Entra ID

Microsoft Entra ID

Identity

Create, reset, update and terminate user accounts with pre-built automations.

Active Directory

Active Directory

Identity

Run the full on-premises account lifecycle, from new starter to termination, with pre-built automations.

Exchange Online

Exchange Online

Identity

Manage users, mailboxes and distribution lists without opening the admin center.

Exchange on-premises

Exchange on-premises

Identity

Manage users, mailboxes and distribution lists on your clients’ Exchange servers.

Cisco Duo

Cisco Duo

Identity

Verify callers with a Duo push before the request is actioned, and manage Duo enrollments and phones.

Setup guide
Google Workspace

Google Workspace

Identity

Create new users and show or hide people in the company directory with pre-built automations.

Microsoft MFA

Microsoft MFA

Identity

Verify a caller by SMS, email or Microsoft Authenticator before the request is actioned.

OneTimeSecret

OneTimeSecret

Identity

Share new account credentials through a one-time link that expires once it has been opened.

Communication

6
Reach clients and technicians where they are
Microsoft Teams

Microsoft Teams

Communication

Home of Pia Chat. Clients raise requests in their own Microsoft Teams and Pia resolves them in the conversation.

Slack

Slack

Communication

Use Slack as a channel for Pia updates and automations.

Setup guide
Microsoft 365 email

Microsoft 365 email

Communication

Send automation alerts and client updates from your own Microsoft 365 mailbox.

Setup guide
Burst SMS

Burst SMS

Communication

Text clients and technicians straight from Pia automations.

Setup guide
TimeZest

TimeZest

Communication

Send scheduling links automatically for onboarding calls, quotes, support sessions and onsite visits.

Setup guide
RingCentral

RingCentral

Communication

Build custom automations around your RingCentral phone system.

Cloud licensing

6
Buy and remove licenses without the portal hopping 
Pax8

Pax8

Licensing

Buy and remove licenses through Pia's core license automations.

Setup guide
Microsoft Partner Center

Microsoft Partner Center

Licensing

Buy and remove Microsoft licenses through Pia's core license automations.

Setup guide
Sherweb

Sherweb

Licensing

Buy and remove licenses through Pia's core license automations.

Setup guide
Ingram Micro

Ingram Micro

Licensing

Buy and remove licenses through Pia's core license automations.

Setup guide
Dicker Data

Dicker Data

Licensing

Buy and remove licenses through Pia’s core license automations.

Setup guide
rhipe

rhipe

Licensing

Manage software and cloud subscriptions through Pia’s core license automations.

Setup guide

Email and security

5
Clear the quarantine and allow list queue
Microsoft Defender

Microsoft Defender

Security

Manage email filtering and release quarantined messages.

Mimecast

Mimecast

Security

Connect Mimecast so everyday mail filtering requests can be automated.

Setup guide
SpamTitan

SpamTitan

Security

Connect SpamTitan so everyday mail filtering requests can be automated.

Setup guide
ManageProtect

ManageProtect

Security

Update allow and block lists without opening another console.

Setup guide
AbuseIPDB

AbuseIPDB

Security

Check IP reputation with AbuseIPDB inside spam and security review automations.

Documentation

2
Keep Pia’s client setup documented in IT Glue
IT Glue

IT Glue

Documentation

Keeps IT Glue documentation current as client status, tags and automation settings change in Pia.

Setup guide
SharePoint

SharePoint

Documentation

Extend automations into SharePoint sites and documents with custom workflows.

Client portals

2
Put SmartForms, Pia’s guided request forms, where clients already are
CloudRadial

CloudRadial

Self-service

Clients open SmartForms right inside the CloudRadial portal, so requests arrive complete.

Setup guide
Thread

Thread

Self-service

Clients submit SmartForms through Thread's Magic Agent in Microsoft Teams, with no portal login.

Setup guide

RMM and network

2
Act on devices and networks from the ticket
Datto RMM

Datto RMM

RMM and network

Run Datto RMM quick jobs and track devices straight from the ticket.

UniFi

UniFi

RMM and network

Restart UniFi access points straight from the ticket.

Remote access and VPN

6
Get users connected and working
Azure VPN

Azure VPN

Remote access

Configure VPN access for users with pre-built automations.

OpenVPN

OpenVPN

Remote access

Deploy VPN access to users with pre-built automations.

SonicWall

SonicWall

Remote access

Deploy SonicWall VPN access to users with pre-built automations.

Windows VPN

Windows VPN

Remote access

Set up VPN connections on user devices.

Windows RDS and RD Web

Windows RDS and RD Web

Remote access

Configure and troubleshoot user access to Remote Desktop Services.

Azure Virtual Desktop

Azure Virtual Desktop

Remote access

Automate common virtual desktop requests with pre-built and custom automations.

Finance

1
Automation beyond the service desk
Xero

Xero

Finance

Build custom automations that connect service delivery to your accounting workflows.

Custom integrations

Don't see your tool? Connect it yourself.

If it has an API, your team can bring it into Pia. Add a custom integration in the Pia portal once, then use it in any automation, including work well beyond the service desk. The Pia API goes the other way: use it to clone packages, forms and activities, and to trigger Pia automations from your own tools with inputs and outputs.

Read the guide

Credentials handled for you

Pia securely stores and handles the API tokens for every custom integration, so they stay out of your scripts.

Set up once, reuse everywhere

Configure the connection in the Pia portal next to your native integrations, then call it from any automation you build.

Reach any API-enabled tool

Use custom integrations and the integration proxy to automate across finance, HR and the rest of the business.

Security

Every connection is governed

Integrations run inside Pia's policy-driven automation, with approvals before sensitive actions and traceability after. Add Cisco Duo or Microsoft MFA to verify callers before a request is actioned.

  • ISO 27001:2022
  • SOC 2 Type 2
  • HIPAA aligned
  • GDPR aligned
FAQ

Integration questions, answered

Still weighing it up? We'll walk through your stack with you.

Which PSAs does Pia work with?

ConnectWise PSA, Autotask PSA and HaloPSA. Pia also works inside Nilear for ConnectWise, on your existing ConnectWise connection. 

What if a tool I use isn’t listed?

If it has an API, your team can add it as a custom integration in the Pia portal and use it in any automation. You can also request an integration and we’ll look at adding it to the catalog.

How are integration credentials stored?

Pia securely stores and handles the API tokens for both native and custom integrations. Pia is ISO 27001:2022 certified and SOC 2 Type 2 audited. 

Can I see the setup steps before I commit?

For any integration with a setup guide, yes. It links to the step-by-step page in the Pia knowledge base, including exactly which credentials you’ll need. For the rest, we’ll walk you through it on a call.

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See Pia working in your PSA

Book a 30-minute call and we'll walk through your stack, tool by tool, and show you what Pia can resolve on day one.

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