Real MSPs. Real results.

Faster ticket resolution

Rarity Solutions used Pia's SmartForms and pre-built automations to cut onboarding ticket resolution from 75 minutes to under 8, reclaiming 480 hours a year and generating $3K in monthly savings.

From setup to live automation

ComSys went from setup to live automation in under 15 hours. Their new Level 0 support tier now resolves more tickets at first contact than Level 1, while freeing two staff members for higher-value roles.

Hours saved every month

Pavelcomm replaced a costly RPA tool with Pia and saw results immediately. They now automate 15% of all tickets, cut onboarding time by 75%, and reallocated two full-time dispatchers to strategic work.

Faster ticket resolution

Blacktip IT transformed service delivery with Pia, completing most tasks in under two minutes. The team handles more tickets simultaneously, saving over $1K a month in labor while improving technician morale.

Up to 15x faster ticket resolution

Restech turned a staffing challenge into an efficiency leap. Pia's automation delivers the output of four technicians for the cost of one, cutting resolution times from 30 minutes to 2 while maintaining 99.2% CSAT.

Team adoption from day one

Pendello went from agreement to full deployment in under six weeks. The team adopted Pia across the board, reducing time per ticket and delivering more consistent service with fewer errors.

SLA met across all clients

Platform 24 used Pia to overhaul ticketing operations, cutting new starter setup time from 45 minutes to 15 and consistently meeting a 90%+ SLA threshold across their entire client base.