Events

IT Nation Connect™ Europe is ConnectWise’s flagship EMEA gathering for ambitious MSPs looking to sharpen their competitive edge and modernise their service operations. Join Nic Ferraro, James Allen, and Sean Eustace from the Pia team at Booth 22 to discuss how leading MSPs are transforming repetitive service desk work into structured, governed automation that drives consistency, control, and long-term margin improvement.

Level 0 automation is often misunderstood as ticket deflection, but its real value comes from reducing the time technicians spend figuring out what’s going on. In this session, we’ll break down what Level 0 automation actually looks like and how smarter ticket workflows and early automation combine to accelerate resolution in modern MSP service desks.

The Deep Dives office hours series is built for the people closest to the work — your Pia Admins and Pia Champions. Each session takes an in-depth, practical look at a specific part of the Pia platform so your team can configure smarter, automate faster, and get more value out of the tools you use every day.

The MSP Insights Office Hours series is designed specifically for your team’s dedicated Pia Sponsors and Service Desk Managers. Each session shares practical, real-world insights from experienced MSP leaders to help you navigate change, strengthen operations, and turn best practices into measurable results.

Many Partners are hearing the constant barrage from the industry that “AI” is transforming everything and if you don’t embrace “AI” you will die. There is a FOMO being created — but is it reality? Join MSP Industry Leaders James Davis of TSP Advisory and Nic Ferraro of Pia, for a candid discussion.

Luis Giraldo host's a weekly rendezvous with experts and industry insiders — and this week he is joined by Pia CEO David Schwartz. Join Luis and David as they divulge hidden strategies and ‘confidential’ insights. Get in-the-know with tips and advice you can apply to your MSP business!