customer stories

Empowering MSPs to thrive with Pia

Discover how IT help desks like yours use Pia to improve efficiency, speed up ticket management, and deliver elevated customer service.

Ramsac-Dan-May-Managing-Partner
case studies

Insights from those who've enhanced their IT Help Desk with Pia

ComSys Case Study on Shelf
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Discover how ComSys accelerated help desk performance with Pia’s AI automation—fully onboarded in under 15 hours, resolving more tickets at Level 0 than Level 1, and reallocating staff while improving customer experience.

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Pavelcomm

Find out how Pavelcomm scaled smarter with Pia’s AI automation—saving 70+ hours a month, automating 15% of tickets, and reducing onboarding time by 75%, all while empowering their team and improving service delivery without extra hires.

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Blacktip IT
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Discover how Blacktip IT transformed service delivery with Pia, reducing ticket resolution times by 75%, improving efficiency, and freeing the team to focus on higher-value work across the service desk daily.

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Discover how Restech turned a staffing challenge into an opportunity. By adopting Pia’s AI-powered automation, they cut resolution times, reduced costs, and scaled service—without sacrificing customer satisfaction.

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Dive into the dynamic partnership between Pia and Pendello Solutions, where cutting-edge technology meets innovative IT strategies to catapult businesses into a future of unparalleled efficiency and ironclad security.

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Platform24

Discover how Platform 24, a premier MSP, utilized Pia aiDesk to transform their ticketing operations. This partnership greatly improved operational efficiency and increased customer satisfaction via advanced IT service management.

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Video Testimonials

Hear it from those who've experienced Pia!

Diamond IT Cover
DiamondIT’s VP of Managed Services explains how Pia reduced rework, automated up to 20% of Level 1–2 tickets, cut resolution times, and enabled the team to scale service delivery without increasing staff.
Intuitive IT Cover
See how Intuitive IT transformed service delivery with Pia automation, automating up to 28% of tickets, saving 100+ hours per month, improving CSAT, and scaling without adding headcount through AI-driven workflows.
Accellis-Cover
See how Accellis redefined efficiency with Pia automation—automating 40% of daily tickets, reducing escalations, and achieving 97–98% CSAT. Real results that show how AI-driven automation helps MSPs work smarter and faster.
ComSys
Explore ComSys’s journey with Pia through CTO Trevor Bahannan’s perspective. From rapid onboarding to real gains, this testimonial shows how AI-driven automation helps scale IT support without adding headcount.
Blacktip IT
Join Emma Bookspan from Blacktip IT as she shares how Pia automation cut ticket time by 75%, boosted staff morale, sped up everyday M365 tasks, and saved 75+ hours a month across their service desk operations.
Restech-IT
James Knowles, Director of IT Services at ResTech, shares how Pia aiDesk helped his team automate workflows, resolve tickets 3x faster, and sustain 99.2% CSAT—delivering the output of four technicians for the cost of one.
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Discover how Divergent IT scales IT services without extra hires—thanks to Pia’s AI-driven automation. CEO Matthew Galimi shares how Pia automates documentation, streamlines client requests with SmartForms, and speeds up onboarding to save time and reduce manual work.
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Charlie T, Head of Technical Development & Cybersecurity at ramsac, shares how Pia’s SmartForms and automated workflows helped overcome low-value tasks, boost efficiency, improve client interactions, and lift team morale.
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Andy Frymire, Director of Operations at Intermix IT, shares how Pia’s automation platform revolutionized their service delivery, scalability, and client satisfaction. A must-watch for MSPs aiming to elevate their business strategy
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Igor Meynin from IT Logic shares how Pia transformed their service desk, cutting ticket response times to just 2 seconds—saving the workload of a full-time tech in 2023. SmartForms boosts productivity and client engagement. Watch to see how AI solutions reshape service desks!
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Belinda Plunket, Serivces Director at MSP Blueshift, shares how Pia aiDesk saved $150K annually, scaled 35 to 380 automation packages, and upskilled staff. Learn how AI transformed their business. Watch now to start your automation journey!
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Jon Joyner, COO at ATA Technologies, illustrates how Pia aiDesk revolutionized their help desk by substantially streamlining ticket resolutions, minimizing manual tasks, and greatly enhancing overall operational efficiency and agility.
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Mike Jackson, President of Pendello Solutions, showcases the company’s evolution with Pia aiDesk, increasing efficiency and accuracy and fostering smarter work. See how AI automation transformed their service desks.
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Ethan Farlow, COO of ComTech Network Solutions, delves into the transformative journey of integrating Pia’s aiDesk into their existing PSA, showcasing how our platform has enhanced ComTech’s technical prowess and operational efficiency.
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Solarus Technologies’ Co-founder, Matthew Nikravesh, shares the company’s success with the Pia aiDesk, highlighting its ability to seamlessly integrate with Microsoft CSP, achieve notable ROI, and pioneer client authentication automations.
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Brett Chalmers, CEO of Nuclear IT, reveals Pia aiDesk’s transformative effect, slashing ticket resolution times by 35-50%, advancing IT support through automation and SmartForms for self-service, boosting client satisfaction and security.
Noble Technology Group
Peter Noble, CEO of Noble Technology Group, shares how Pia aiDesk transformed operations after a major setback—helping his team recover fast, boost productivity, and improve customer satisfaction with seamless ConnectWise integration.

Customers FAQ

What is Pia and how does it help customers?

Pia is the ultimate ai-led automation platform for MSPs, empowering them with improved efficiency, faster ticket management, and elevated customer service. Pia seamlessly integrates with your existing PSA, leveraging hyperautomation technologies to expedite the analysis, routing, and execution of repetitive tasks on your service desk.

How do MSPs benefit from using Pia aiDesk?

With 100+ automations and integrations straight out of the box, Pia’s globally patented aiDesk solution enables MSPs to reduce costs, improve client service time, increase employee satisfaction, and ensure consistent service delivery.

What improvements did Platform 24 experience with Pia aiDesk?

Platform 24 witnessed significant improvements in operational efficiency and customer satisfaction by implementing Pia aiDesk. The platform’s advanced IT service management capabilities allowed Platform 24 to transform its ticketing operations and deliver superior service to its clients.

Are there any video testimonials available?

Yes, we do have video testimonials. Pia is constantly gathering feedback from our customers, and the videos can be found on our Customers page or our YouTube channel.

How can Pia’s platform benefit my MSP IT Helpdesk?
Pia’s platform offers numerous benefits for your MSP IT Helpdesk, including:
  • AI-Driven Ticketing: Significantly faster ticket resolution times, reducing the workload on your helpdesk team.
  • Zero-Touch Automations: Features like SmartForms allow clients to trigger automations themselves, freeing up your engineers for more complex tasks.
  • Enhanced Efficiency: Automating routine tasks and processes leads to a 50% reduction in service ticket workload.
  • Improved Customer Satisfaction: Faster and more accurate issue resolution leads to a 30% uplift in customer service satisfaction.
  • Better Employee Retention: Reducing repetitive tasks and workload increases job satisfaction, leading to a 40% increase in employee retention.
  • Seamless Integrations: Pia’s platform integrates smoothly with other tools and platforms you use, ensuring a cohesive workflow.
  • Seamless Integration with Your Existing PSA Tool: Ensuring a smooth and cohesive workflow without the need for drastic changes.
Overall, Pia’s platform enhances efficiency, satisfaction, and productivity for your MSP IT Helpdesk.
Are there any case studies or success stories available showcasing PIA.ai's impact on previous clients?

Yes, we have a collection of case studies and success stories highlighting the tangible results achieved by our partners through implementing Pia aiDesk. You can explore these on our website’s Customers page to see real-world examples of how Pia has helped businesses like yours.

How does Pia aiDesk prioritize data security and privacy?

Pia aiDesk prioritizes data security and privacy by implementing robust measures such as encryption, access controls, and regular audits. We comply with industry standards and regulations to ensure the protection of customer data at all timesFor more details visit: https://pia.ai/features/secure-performance/.

Join Pia aiDesk's Success Circle

Be part of the thriving community of hundreds. of worldwide partners, who have already supercharged their IT service desk with Pia's AI-led automation platform. Discover the Pia difference today!

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