Pia ROI Calculator: Maximize Your MSP's Returns with Precision

Step 1 · Your service desk

How do you want to estimate volume?

Monthly ticket volume

10000

Drag the slider to match your monthly ticket volume, or switch to estimate from your endpoint count or technician headcount.

You could save

486 hrs / month

Based on Pia's top 10 pre-built automations. Pia has hundreds more.

Estimates based on industry averages and Pia's top 10 automations. Your results will vary with your ticket mix and setup.

Step 2: see your savings broken down by ticket type.

To enter your own ticketing system stats and get a personalised ROI calculation, please access this page on a tablet or desktop.

Step 3 - Your personalized breakdown

Your savings, broken down by ticket type

Adjust the volumes and engineer time per ticket to match your service desk.

How it works

The table below is pre-populated with industry averages for each ticket type.

Adjust the volumes and engineer time per ticket to match your service desk and see your personalized savings.

Book a call with a Pia expert to walk through your numbers and see how Pia would work across your service desk.

Book a call

Total tickets / month

Ticket Type	Eng Time	Pia Time
New/Onboard User	min	15 min
Terminate/Offboard User	min	10 min
Reset Password	min	5 min
Mailbox Management	min	5 min
Add/Remove User from Groups	min	3 min
Get/Change User Details	min	5 min
Manage User Licenses	min	5 min
Application Install	min	5 min
Other	--	--

You will save

hrs / month

Based on 10 automations, Pia has hundreds

Faster resolution

Resolve common requests in minutes, not hours, and protect same-day service for the clients who expect it from you.

Consistent delivery

Standardize how work gets done so quality holds steady across every technician, every shift, and every client account.

Raise the bench

Equip junior technicians to handle senior work safely with built-in guardrails, so more of your team can handle more of the work.

Cut the cost to serve

Triage, automations, and developer tools in one platform, so you scale without stacking tools or headcount.

How can Pia save time for service desk technicians?

Pia automates the full ticket lifecycle. A proprietary machine learning model classifies and routes each ticket the moment it arrives, hundreds of pre-built automations resolve common requests like onboarding, password resets, and license changes, and custom development lets you automate anything specific to your MSP. Because it all runs inside your PSA, technicians work where they already are, with no context switching.

How quickly can we get value from Pia?

Pia is built for day-one readiness. You start with hundreds of pre-built automations and curated PiaPacks ready to deploy immediately, so there's no long implementation cycle before you see results. Many partners are live within weeks, not months.

How does Pia go beyond saving hours in terms of ROI?

Time saved is just the start. Pia helps you scale capacity without adding headcount at the same pace, deliver more consistent service, and keep your team focused on proactive work that drives the business forward. It does this as an end-to-end platform, spanning client self-service, ticket triage, pre-built and custom automations, and native PSA integration, so the value compounds as you grow.

Does Pia work with our PSA?

Yes. Pia integrates natively with ConnectWise, Autotask, and HaloPSA, running directly inside the PSA your team already uses. Automation happens where the work happens, so there's nothing new for technicians to learn.

What if your pre-built automations don't cover something we need?

Then you build it. Beyond the pre-built library, Pia includes a full custom development toolkit: API connectivity, custom workflow configuration, and automation builders from basic to advanced. If a workflow is specific to your MSP, or even outside the service desk, you can automate it on Pia.

Is Pia secure?

Security is foundational. Pia is ISO 27001:2022 and SOC 2 Type 2 certified, and aligned with HIPAA and GDPR. Automations run with built-in approvals and full traceability, so you keep oversight and control over what runs and when.

How is this different from building automations ourselves?

Building from scratch takes engineering time, ongoing maintenance, and someone to own it. Pia gives you proven, secure automations ready on day one, plus the tools to build your own when you need to. You get the speed of pre-built and the flexibility of custom, without standing up an automation team to maintain it all.

Join Pia's Success Circle

Be part of the thriving community of 500+ partners worldwide, who have already supercharged their IT service desk with Pia’s AI-led automation platform. Discover the Pia difference today!