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Pre-built automations

100+ automations.
Ready to use.
Zero build time.

Pia ships with everything your service desk needs, pre-configured for the most common MSP tasks and ready to run without building a single workflow from scratch. Available across the Automations Catalog and PiaPacks Library.

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Pre-built automations
Why pre-built

The fastest path from ticket to resolution

Pre-built automations aren't a shortcut — they're the right way to start. Proven workflows, built for MSPs, ready to use from day one.

Ready to use from day 1

No waiting, no build phase. Pia ships with 100+ automations already configured for the most common MSP service desk tasks — password resets, onboarding, offboarding, and more.

Built for MSPs

Every automation is built around how MSPs actually work inside your PSA, across your client environments, covering the exact ticket types your team handles every day.

Scale without headcount

Handle more tickets, more clients, and more complexity without adding engineers. Pre-built automations absorb volume so your team can focus on the work that actually needs them.

Built-in approvals

Full speed. Full control.

Not every automation should execute without oversight. Pia lets you configure approval requirements at the automation level, so sensitive tasks like offboarding or access changes wait for sign-off, while everything else resolves automatically. You stay in control without slowing your team down.

  • Approval requests route to the right person automatically
  • Configure zero-touch or sign-off required per automation
  • Approvals handled inside your PSA, no extra tool needed
  • Full audit trail logged against the approving engineer
  • Configurable per automation and per client environment
Automation Approval Flow animation
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What MSPs say about pre-built automations

"We use another BI tool to analyze tickets pre and post Pia. New users and user terminations specifically, we were saving between 35 to 50% of our time."

Brett Chalmers

CEO, Nuclear IT

35–50%

Time saved on onboarding and terminations

9-day

Fortnight enabled for the team

BI-verified

Results confirmed by business intelligence

Nuclear IT

Pre-built Auutomations FAQs

Got a question about pre-built automations? Here are the ones we hear most often."

How many pre-built automations does Pia include?

Pia ships with hundreds of pre-built automations across two libraries, and the number keeps growing. The Automations Catalog contains 60+ individual, ready-to-run workflows organized by category. The PiaPacks Library contains curated automation bundles co-built with MSP partners and vendors, with new packs added continuously.

Do I need to build or configure anything before going live?

You don't need to build anything. Pre-built automations come ready to run, with no custom development required. You will need to do some initial configuration to connect them to your PSA and client environments, but that's setup, not build. Most teams are up and running within days.

What environments do the automations support?
Pia's automations support Cloud Hybrid, Cloud Only, On-Prem Only, and Semi Hybrid environments. Each automation in the Catalog clearly shows which environments it supports.
What's the difference between the Automations Catalog and PiaPacks?
The Automations Catalog is a library of individual automations, each one handles a specific task. PiaPacks are curated bundles that combine multiple automations, AI insights, and vendor-specific workflows into a single deployable package. Both are pre-built. PiaPacks go deeper.
How often are new PiaPacks added to the library?
New PiaPacks are added 1-2 times per week. Each one is co-built with MSP partners and vendors, so the library continues to expand with real-world scenarios. You can explore what's available now in the PiaPacks Library.
How do approvals work with pre-built automations?

Each automation can be configured to run immediately or require approval before execution. When approval is needed, Pia routes the request to the designated approver inside your PSA. Once approved, the automation runs end-to-end and logs the full audit trail.

Can I customize pre-built automations for specific clients?

Yes. Pre-built automations are a starting point, not a ceiling. You can tailor any automation to match a client's specific environment, naming conventions, or workflow requirements. For more advanced customisation, Pia's Custom Development capabilities let you build workflows from scratch or extend existing ones.

Can I build on top of the existing automations?
Yes. Pia's developer ecosystem lets you extend, modify, and build on any of the 100+ pre-built automations. Whether you need to adapt an existing workflow or create something entirely new, the platform gives you the tools to do it.  Explore the developer ecosystem.

Start automating from day one

See it running before you commit. Watch Pia resolve a real ticket with
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