Book a call
Use case · Time to value

Live on Day 1.
At scale in weeks.

Most vendors measure implementation in months. Some promise 24 hours and hand you a login. Pia does neither. Your first client is set up and pre-built automations are resolving tickets inside ConnectWise, Autotask or HaloPSA before the kickoff call ends. Then we scale that across your entire book while you're already seeing the return.
Day 1
First automation in production, on your kickoff call
~5 weeks
Full-scale rollout across 7,500 endpoints at Imagine IT
Book a discovery call See how it works
Service desk queue showing password reset, new user onboarding and mailbox access tickets resolved by Pia, with a technician high-fiving PiaBot
What MSPs report

From Day 1 to full scale

 

Time to full-scale rollout

~5weeks

On pre-built automations, across 7,500 endpoints

Imagine ITAmericas
 

Team adoption

100%

Of technicians using Pia within three weeks, with an internal Pia Champion leading adoption.

StepForward ITAPAC
 

Customization needed

10-15%

The only share they customized themselves. Pre-built automations covered the rest.

Diamond ITAmericas
Dan May, Managing Director at ramsac
“

We thought it would be a six-month piece of work with lots of challenges… we were up and running within just a few weeks.

Dan May, Managing Director, ramsac · 11,000 endpoints EMEA

See the full customer stories ›

How going live works

From kickoff call to full scale

Step 1

Kickoff call: live on Day 1

Your first client is configured and pre-built automations are resolving real tickets before the call ends.

Step 2

Rollout

Agents deploy across your endpoints and your remaining clients are configured, taking Day 1 results to your whole client base.

Step 3

Champion training

Your Pia Champion and technicians learn the out-of-the-box automations, so adoption keeps pace with the rollout.

Step 4

Scale

Pre-built automations take over your highest-volume requests inside your PSA. This is where the hours come back and month-one payback lands.

Step 5

Partner Care

A dedicated Partner Success Manager, office hours and custom builds as your usage grows.

Why rollouts stall

We spent the better part of eight months trying to implement this other tool.

Chris Davies
Customer Support Manager, Adaptive Technical · Americas

Then they switched to Pia

Decision to first Pia onboarding sessionAbout two weeks
Chris Davies, Customer Support Manager at Adaptive Technical, in the Adaptive office. Video testimonial about going live with Pia
FAQ

Questions we get.
Answers that hold up.

On timelines, effort, and what it takes to get live.

How fast can we actually be running automations?

Day 1. On your kickoff call we set up your first client and put pre-built automations into production against live tickets. You're not waiting on a project plan, a migration or a scoping exercise. You see Pia resolving work in your PSA on the first call.

Full rollout is planned around the size of your service desk. As a guide, MSPs with under 50 clients are fully rolled out in about 25 days, and MSPs with 50 to 200 clients in about 50 days. Larger service desks get a plan built with their onboarding specialist, and most partners see real payback in month one.

Do we need an automation specialist to get started?
No. Pre-built automations run without scripting. Custom builds come later, with Pia's team working alongside yours.
How much of our time does going live take?

Less than you might think. Pia works inside your existing PSA, so there's no new console to learn and no data to migrate, and Pia's team works alongside yours through onboarding. Your part is the kickoff call, confirming client details and naming a Pia Champion to keep adoption moving. At a smaller MSP, that's usually the owner or a senior technician.

What if our technicians don't adopt it?

Most MSPs appoint a Pia Champion to own adoption internally. It's the model behind StepForward IT's adoption result above.

Can we customize once we're live?

Yes. Custom Development covers the workflows unique to your stack, built on top of what's already running.

How does going live compare with hiring another technician?

A new hire takes time to recruit and more time to ramp, and the repetitive work is still waiting when they arrive. Pia goes live on that work in weeks, and payback starts as soon as tickets start resolving. Use the ROI calculator to see how many hours a month it could give back to your team.

Find out how fast your service desk could go live.

Book a 30-minute discovery call. If Pia looks like a fit, we'll set up a live demo for your team next.

Book a discovery call
PiaBot holding a piggy bank, illustrating automation that pays back quickly