Just because you can, doesn't mean you should - Pia's CEO on AI for MSPs
Pia CEO David Schwartz sits down with Dan Tomaszewski of Everything MSP's "The Stack" at Pax8 Beyond 26 in Salt Lake City to talk AI adoption, vibe coding, and where MSPs should focus next.
In this conversation, David covers:
- Where the name Pia (Predictive Intelligence Agent) came from, and what it took to sell AI automation to MSPs before ChatGPT existed
- The scaling problem every MSP service desk runs into: headcount tends to grow linearly with revenue, with little economy of scale
- Vibe coding's real trade-offs: compliance risk, security risk, and who's left maintaining what gets built
- The rule his business mentor taught him, and how it shapes his thinking: "Just because you can, doesn't mean you should"
- Why vertical specialization tends to lower liability and operational stress for MSPs instead of limiting growth
- His advice for MSPs still on the sidelines with AI: get in the game, experiment, and treat early wins and early failures both as useful data