What's new in Pia: Q3 2026 product update
Every quarter we walk through what's shipped, what's coming, and what it means for your service desk. This session covers the new AI Automation Builder, the latest round of Pia Chat releases, new automations in the hub, and where the platform is heading next.
Use the chapters below to jump to the part you need.
What's covered
- AI Automation Builder. Aron builds and runs a working Office 365 license report automation from a single prompt, live, inside Pia Source. No PowerShell, no YAML.
- Pia Chat updates. Customizable intro messages, client-triggered automations that run straight from Microsoft Teams, better install handling, and automatic app pinning.
- New automations. Office 365 mail trace, add and remove group access smart forms, a Datto RMM bundle, a TimeZest bundle, and clone automations for CoreSet.
- API and quality of life. 55 API endpoints and counting, plus over 70 enhancements and 125 bug fixes delivered this quarter.
- What's next. Where the platform is heading, including work already underway.
Chapters
0:00 Welcome
2:37 Where Pia came from
8:41 AI Automation Builder
9:25 Live demo: building an automation from a single prompt
18:36 Pia Chat updates
34:12 New automations in the hub
39:43 API and quality-of-life updates
40:47 What's coming next
43:07 Q&A
See it against your own service desk
Pia runs inside your PSA with over 100 pre-built automations ready from day one, and the flexibility to build your own when a client needs something specific. Book 30 minutes and we'll show you what that looks like for your team.
Full release notes for everything covered here are at knowledge.pia.ai.
