Automation 12 Release: More extension point & semi-hybrid support

Automation 12 introduces new and enhanced automations designed to simplify and scale everyday IT service operations for MSPs.

This release expands our semi-hybrid workflows, giving teams greater flexibility and control while maintaining structured, repeatable execution.

What’s included

• Bulk updates to user details

• Re-enabling coded accounts for returning staff

• Hiding mailboxes from global address lists

• Smart forms for account logout and calendar permission requests

In response to partner feedback, extension points are now available across all automations, making it easier to adapt workflows to your specific environment without compromising consistency.

Learn more

Explore the full release notes at knowledge.pia.ai

Submit ideas or vote on future automations at pia.ai

Book a demo at pia.ai to see how Automation 12 supports scalable service delivery.