Pia and CloudRadial Integration Accelerates Zero-Touch Ticket Resolution and Improves Client Self-Service for MSPs
New integration empowers MSPs to close tickets faster through client-facing forms and zero-touch automation. TAMPA, Florida, May 6, 2025 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), announces its groundbreaking integration with CloudRadial, the premier client services automation platform for MSPs. This integration allows MSPs to fully automate ticket …
How Agentic AI & Automation are Transforming MSP Help Desks
In this Channel Mastered interview from IT Nation EMEA, James Allen, SVP of Sales at Pia, sits down with Rich Freeman to discuss one of the hottest topics in managed services today—AI-powered automation. The conversation dives into Agentic AI, the balance between autonomous execution and technician oversight, and how MSPs are leveraging AI to boost …
Pia and TimeZest Integration Empowers MSPs to Slash Ticket Resolution Time and Eliminate Scheduling Hassles
New integration streamlines meeting coordination within the help desk workflow, allowing technicians to focus on critical tasks and improving client satisfaction for MSPs. TAMPA, Florida, November 5, 2024 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), is excited to announce its latest integration with TimeZest, a leading meeting scheduling …
Pia Launches AI-Led Automation Features to Speed Up Help Desk Resolutions and Maximize Revenue for MSPs
Available now for early adopters with full rollout mid-December Tampa, Florida, October 24, 2024 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), is introducing a comprehensive set of new features designed to address critical pain points of MSP help desk operations. These innovations – enhanced AI-powered Triage, AutoStart, Auto …
From startup to sale: EP. 10 AI for MSPs with James Allen from Pia
In this episode of From Startup to Sale, a podcast by MSPs for MSPs, host Jeff Greenspan dives deep into the world of artificial intelligence for managed service providers. Joining him is James Allen, Senior Vice President of Sales at Pia aiDesk, who shares his journey into the MSP industry and how Pia aiDesk’s AI-driven …
Pia Introduces Usage-Based Pricing Model for AI-Led Automation Platform for MSPs
New pricing model offers MSPs cost control and flexibility while maintaining the option for unlimited fixed pricing Tampa, Florida, June 11, 2024 – Pia, the leading ai-led automation platform for managed services providers (MSPs), is excited to announce a new usage-based pricing model for its partners. This innovative model allows partners to pay only for …
Pia Recognized on the First-Ever CRN AI 100 List
Tampa, Florida, April 8, 2024 – Pia, the AI-driven automation platform for MSPs, announced today that it has been recognized by CRN®, a brand of The Channel Company, on the inaugural 2024 AI 100 list in the AI for Software category. This list spotlights vendors at the forefront of the artificial intelligence revolution with offerings …
Pia Appoints New CEO, Adds New Integration, and Acquires Triafy to Further Propel Its Leadership in AI-led Automation for MSPs
Tampa, Florida (February 28, 2024) – A pioneer and global leader in the domain of AI-led automation solutions tailored for managed services providers (MSPs), Pia is thrilled to announce the appointment of Gerwai Todd as its new chief executive officer, following an extensive, global search process. Todd will succeed founding CEO Christian Pacheco. On the …
Pia introduces SmartForms Add-On: Revolutionizing client interaction automation
Sydney, Australia – November 2, 2023 — Pia, the leading ai-led automation platform for Managed Service providers (MSPs), is proud to unveil its latest breakthrough feature, SmartForms for Pia aiDesk. This powerful add-on promises to usher in a new era of client interaction automation and efficiency for MSPs worldwide. SmartForms, by Pia, is a meticulously …