Add User To Blocklist for Connectwise (O365)
Automates spam review by analyzing email indicators and blacklists, providing recommendations to block senders. Saves time, reduces errors, and ensures quick, accurate decisions for Servi...
Overview
Your Service Desk may receive requests to enable the External Email Sender Banner for clients to reduce phishing and spoofing risks. Without clear indicators, users might engage with malicious emails, leading to potential data breaches. So, how do you ensure this task is completed without access to the client’s O365 environment?
To solve this, we use automation that runs on the Exchange Server and enables the external email sender banner flag for the client without your Service Desk requiring any access.
Flow
- Pia will access the client’s Exchange and enable the External Email Sender Banner for the client.
- Pia will display the result of the action in the chatbot.
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