Add User To Blocklist for Connectwise (O365)
Automates spam review by analyzing email indicators and blacklists, providing recommendations to block senders. Saves time, reduces errors, and ensures quick, accurate decisions for Servi...
Office 365 Mail Trace
By Pia
Trending PiaPack
Overview
Tracking and troubleshooting email delivery is a critical part of maintaining a reliable Microsoft 365 environment. Organizations frequently need to determine whether an email was successfully delivered, delayed, quarantined, or rejected in order to quickly resolve communication issues and minimise business disruption.
While these requests are common, they can consume valuable Service Desk time. Traditional message tracing often requires engineers to manually connect to Microsoft 365, manage credentials through a password manager, and work across multiple browser sessions. This effort can divert attention away from more complex troubleshooting and higher-value strategic initiatives.
To simplify and accelerate this process, the Office 365 Mail Trace PiaPack includes the Pia: Office 365 Mail Trace automation. Using your existing Exchange Online and Microsoft Graph delegations, Pia can perform mail traces directly from the Tech Assist experience, providing fast access to the information you need without leaving your workflow.
Flow
- Run the package from Tech Assist.
- Pia will prompt the engineer to optionally provide filter criteria, such as sender, recipient, date from, or date to.
- Pia will retrieve the matching messages and present the engineer with a list of results based on the selected criteria.
- Pia will perform a detailed trace on the mail selected by the engineer.
- Pia will generate an HTML report summarizing the findings and trace results for the selected mail.
More PiaPacks
Manage Office365 Email Lists
Simplify Microsoft 365 email security with SmartForms automations that let customers manage allowlists and blocklists instantly, reducing Service Desk workload while ensuring accuracy and...
SmartForms: Create Mail Contacts
The Create Contact Pack automates mail contact creation via SmartForm, supports bulk entries, and assigns contacts to Active Directory or Azure AD groups, reducing manual engineering work...