Empowering MSPs to thrive with Pia

Discover how IT help desks like yours use Pia aiDesk to improve efficiency, speed up ticket management, and deliver elevated customer service.

case studies

Insights from those who've enhanced their
IT Help Desk with Pia aiDesk

Uncover the success story of Blacktip IT and see how Pia aiDesk transformed their IT offerings! Dive into their progress towards 75% faster ticket resolutions, unmatched customer satisfaction, and remarkable cost savings.

Dive into the dynamic partnership between Pia aiDesk and Pendello Solutions, where cutting-edge technology meets innovative IT strategies to catapult businesses into a future of unparalleled efficiency and ironclad security.

Discover how Platform 24, a premier MSP, utilized Pia aiDesk to transform their ticketing operations. This partnership greatly improved operational efficiency and increased customer satisfaction via advanced IT service management.

Video Testimonials

Hear it from those who've
experienced Pia aiDesk!

Explore Ziptech Services’ journey with Pia aiDesk through CEO Jim Simpson’s eyes. From choosing Pia aiDesk to onboarding and operational impact, this testimonial reveals how AI boosts IT support efficiency and customer satisfaction.

Andy Frymire, Director of Operations at Intermix IT, shares how Pia’s automation platform revolutionized their service delivery, scalability, and client satisfaction. A must-watch for MSPs aiming to elevate their business strategy

Brett Chalmers, CEO of Nuclear IT, reveals Pia aiDesk’s transformative effect, slashing ticket resolution times by 35-50%, advancing IT support through automation and SmartForms for self-service, boosting client satisfaction and security.

KM Tech’s IT Service Desk Manager, Madeline McKenna, reveals how Pia aiDesk revolutionizes operations: significantly boosting team efficiency, attracting top industry talent, and accelerating their success journey.

Jon Joyner, COO at ATA Technologies, illustrates how Pia aiDesk revolutionized their help desk by substantially streamlining ticket resolutions, minimizing manual tasks, and greatly enhancing overall operational efficiency and agility.

Ethan Farlow, COO of ComTech Network Solutions, delves into the transformative journey of integrating Pia’s aiDesk into their existing PSA, showcasing how our platform has enhanced ComTech’s technical prowess and operational efficiency.

Solarus Technologies’ Co-founder, Matthew Nikravesh, shares the company’s success with the Pia aiDesk, highlighting its ability to seamlessly integrate with Microsoft CSP, achieve notable ROI, and pioneer client authentication automations.

Mike Jackson, President of Pendello Solutions, showcases the company’s evolution with Pia aiDesk, increasing efficiency and accuracy and fostering smarter work. See how AI automation transformed their service desks.

Emma Bookspan, Tech Ops Manager at Blacktip IT, unveils how Pia aiDesk revolutionized its IT services, leading to 75% quicker ticket resolutions, unparalleled customer delight, and significant cost efficiencies.

Kevin Studley, CEO of The Network Pro Inc., details the transformative effects of Pia aiDesk on their service desk. He highlights how it has expedited ticket resolutions, boosted the job satisfaction of help desk technicians, and notably enhanced client satisfaction.

Customers FAQ

What is Pia and how does it help customers?

Pia is the ultimate ai-led automation platform for MSPs, empowering them with improved efficiency, faster ticket management, and elevated customer service. Pia seamlessly integrates with your existing PSA, leveraging hyperautomation technologies to expedite the analysis, routing, and execution of repetitive tasks on your service desk.

How do MSPs benefit from using Pia aiDesk?

With 100+ automations and integrations straight out of the box, Pia’s globally patented aiDesk solution enables MSPs to reduce costs, improve client service time, increase employee satisfaction, and ensure consistent service delivery.

What improvements did Platform 24 experience with Pia aiDesk?

Platform 24 witnessed significant improvements in operational efficiency and customer satisfaction by implementing Pia aiDesk. The platform’s advanced IT service management capabilities allowed Platform 24 to transform its ticketing operations and deliver superior service to its clients.

Are there any video testimonials available?

Yes, we do have video testimonials. Pia is constantly gathering feedback from our customers, and the videos can be found on our Customers page or our YouTube channel.

How can Pia’s platform benefit my MSP IT Helpdesk?

Pia’s platform offers numerous benefits for your MSP IT Helpdesk, including:

AI-Driven Ticketing: Significantly faster ticket resolution times, reducing the workload on your helpdesk team.
Zero-Touch Automations: Features like SmartForms allow clients to trigger automations themselves, freeing up your engineers for more complex tasks.
Enhanced Efficiency: Automating routine tasks and processes leads to a 50% reduction in service ticket workload.
Improved Customer Satisfaction: Faster and more accurate issue resolution leads to a 30% uplift in customer service satisfaction.
Better Employee Retention: Reducing repetitive tasks and workload increases job satisfaction, leading to a 40% increase in employee retention.
Seamless Integrations: Pia’s platform integrates smoothly with other tools and platforms you use, ensuring a cohesive workflow.
Seamless Integration with Your Existing PSA Tool: Ensuring a smooth and cohesive workflow without the need for drastic changes.

Overall, Pia’s platform enhances efficiency, satisfaction, and productivity for your MSP IT Helpdesk.

Are there any case studies or success stories available showcasing PIA.ai's impact on previous clients?

Yes, we have a collection of case studies and success stories highlighting the tangible results achieved by our partners through implementing Pia aiDesk. You can explore these on our website’s Customers page to see real-world examples of how Pia has helped businesses like yours.

How does Pia aiDesk prioritize data security and privacy?

Pia aiDesk prioritizes data security and privacy by implementing robust measures such as encryption, access controls, and regular audits. We comply with industry standards and regulations to ensure the protection of customer data at all times For more details visit: https://pia.ai/features/secure-performance/.

Join Pia aiDesk's Success Circle

Be part of the thriving community of hundreds. of worldwide partners, who have already supercharged their IT service desk with Pia's AI-led automation platform. Discover the Pia difference today!

customer stories