October 6, 2024
Larissa Varela
Pia’s Platform Release 15
We are excited to unveil our latest platform update, marking a significant advancement in our software’s functionality. This release shines a spotlight on one of our premier features: SmartForms, a crucial tool in automation that simplifies workflows and enhances productivity. Major improvements include automated ticket closure, SmartForms compatibility with HaloPSA, and customizable options for Pia’s SmartForms. Platform Release 15 is one of our most extensive and impactful updates, designed to elevate your automation efficiency to unprecedented levels.
More tutorials to explore

Exploring AI-powered AutoTriage Inside Automated Ticket Management
Explore AutoTriage in our video: AI-driven ticket management, real-time routing, and live demos. Save time and enhance service capabilities.

Exploring Pia Automation 8
Discover the newest features of Pia aiDesk’s Automation 8 in this brief overview by Nick Ricucci, Pia Product Manager. Join him for a quick tour
Product Feature Videos
Video Library Introducing Pia Automation Hub – One Hub, Endless Automation [On-demand Webinar] Larissa Varela • November 24, 2025 Discover Pia’s new Automation Hub with