Exploring Pia Automation 8
Dive into the latest enhancements of Pia aiDesk’s Automation 8 with this quick and informative breakdown. In this video, join Nick Ricucci, Pia Product Manager, as he walks you through the exciting new features introduced in Automation 8—all in under 60 seconds.
Discover how you can now seamlessly purchase and manage Office 365 licenses directly through Dicker Data and the Microsoft Partner Portal with enhanced user automation. Get a sneak peek at the upcoming support for popular CSPs like Ingram Micro and Rhipe. Learn about the innovative troubleshooting automation for OneDrive issues, including file checks, service restarts, user logoff, and password resets, all streamlined into one process.
Plus, find out about the enhanced security controls for the password field in the chatbot, ensuring maximum security compliance. Stay ahead with Pia aiDesk’s latest Automation Release.d see how these features can transform your workflow efficiency.
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Exploring AI-powered AutoTriage Inside Automated Ticket Management
Explore AutoTriage in our video: AI-driven ticket management, real-time routing, and live demos. Save time and enhance service capabilities.

How to create a new user in Microsoft O365/AD with Pia aiDesk in ConnectWise PSA
Learn how to quickly resolve onboarding tickets in Microsoft O365 or Active Directory using Pia aiDesk on ConnectWise through this concise tutorial.
Product Feature Videos
Video Library Introducing Pia Automation Hub – One Hub, Endless Automation [On-demand Webinar] Larissa Varela • November 24, 2025 Discover Pia’s new Automation Hub with