Challenge User Identity (O365)
Validates caller identity during phone-based requests using SMS, email, or Microsoft Authenticator. Enhances security, prevents impersonation, and integrates seamlessly with Pia automatio...
Overview
In the Service Desk, you receive calls from clients every day. How do you make sure that the person you are talking to is who they say they are?
To solve this problem, we can use the information about your clients that we already know, to validate their identity securely and consistently. We do this by sending an authentication request to the claimed identity and having the caller verify their identity on every phone call.
This Extension Automation works specifically for users with the Duo Authentication app and can be configured for any pre-built Pia automation or custom automation.
Flow
Your engineer will run the automation which is configured to use this extension at a particular point in the automation and the Challenge User Identity extension will begin processing.
Here’s the flow:
- Pia will retrieve a list of users configured in Duo and present you with a drop-down to select a single user from the list.
- Once you have selected a user, Pia will send a push notification to the selected user’s Duo app.
- If the user approves the request in their Duo app, Pia will authenticate the user and continue with the automation execution.
- If the user declines the request in their Duo app, Pia will complete the automation execution.
- If no response is received from the user, Pia will inform the engineer that it is still waiting on the response and provide two options:
- Cancel: Cancels the authentication process and completes execution.
- Check Status: Checks if the user has responded to the request.
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