In this CRN “Asks a CEO” interview, Pia CEO David Schwartz shares how the company is evolving its product roadmap to stay ahead of the shifting needs of MSPs.
From doubling down on partner success to launching a Customer Advisory Board and embedding itself in peer groups, Pia is listening closely to its partners—founder-led and M&A-driven alike.
David discusses how real-world feedback is shaping Pia’s innovation priorities, from solving operational pain points to helping MSPs unlock new revenue streams through AI and automation. It’s about impact-driven product development, with MSPs at the center.Â
More to explore
Pia Names David Schwartz CEO Amid Strong Growth and Market Expansion
TAMPA, Fla. – June 25, 2025 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announced David Schwartz will
Pia and CloudRadial Integration Accelerates Zero-Touch Ticket Resolution and Improves Client Self-Service for MSPsÂ
New integration empowers MSPs to close tickets faster through client-facing forms and zero-touch automation. TAMPA, Florida, May 6, 2025 – Pia, the leading AI-led help
How Agentic AI & Automation are Transforming MSP Help Desks
In this Channel Mastered interview from IT Nation EMEA, James Allen, SVP of Sales at Pia, sits down with Rich Freeman to discuss one of
