Pia’s Platform Release 17
Discover the powerful new features of Pia aiDesk’s Platform 17, designed to revolutionize IT workflows for Managed Service Providers (MSPs). In this video, we walk through the latest AI advancements, from the streamlined ticket triage flow in the new entry-arch dashboard to customizable workflow options that fit your team’s specific needs. Platform 17 also introduces AI auto-start for automated troubleshooting and AI auto-reply to promote SmartForms, enhancing client engagement. Whether you’re looking to speed up ticket resolution or maximize workflow control, Pia aiDesk has you covered. Explore the future of IT service management—visit Pia Knowledge for full release notes or book a demo at pia.ai.
More tutorials to explore
How to Change Calendar Permissions in MS O365 with Pia aiDesk in ConnectWise PSA
In this user-friendly guide, learn how to efficiently use Pia aiDesk inside your ConnectWise ticketing platform in a hybrid cloud setting to change calendar permissions
How to Create SmartForms on Pia aiDesk
Learn to create SmartForms on Pia aiDesk Pia for IT efficiency! This tutorial covers setup, customization, and live deployment.
Navigating the Pia Knowledge Portal: Your Ultimate Guide
Checkout this in-depth video tour of the Pia Knowledge Portal, the one-stop resource for everything Pia.