December 21, 2023
Vishal Mehta
How to Get User Account Details from MS O365/AD with Pia aiDesk in ConnectWise
Dive into this tutorial to master retrieving user account details from Microsoft O365/Active Directory using Pia aiDesk in ConnectWise PSA. This guide offers detailed, step-by-step instructions to optimize your user management process and enhance administrative efficiency.
More tutorials to explore

Exploring AI-powered AutoTriage Inside Automated Ticket Management
Explore AutoTriage in our video: AI-driven ticket management, real-time routing, and live demos. Save time and enhance service capabilities.
Product Feature Videos
Video Library Pia’s Platform Release 18 Pia’s Platform Release 18 Larissa Varela • June 2, 2025 Discover the exciting new features in Pia Platform 18!
Halo Tutorials
Video Library Pia’s Platform Release 18 Pia’s Platform Release 18 Larissa Varela • June 2, 2025 Discover the exciting new features in Pia Platform 18!