Exploring AI-powered AutoTriage Inside Automated Ticket Management
Dive into the world of automated ticket management with our short video on Pia’s AI-powered AutoTriage. Discover how this feature transforms your admin portal by leveraging AI and machine learning to classify, route, and stamp tickets in real-time. Watch a live demonstration of creating a ticket, adjusting AI classification scores, and observing AutoTriage in action, including board changes, type settings, and user assignments. Gain invaluable insights into how AutoTriage streamlines technical processes and significantly saves dispatchers and service coordinators time.
More tutorials to explore
How to Change Calendar Permissions in MS O365 with Pia aiDesk in ConnectWise PSA
In this user-friendly guide, learn how to efficiently use Pia aiDesk inside your ConnectWise ticketing platform in a hybrid cloud setting to change calendar permissions
Autotask Tutorials
Tutorials Pia’s Platform Release 17 Pia’s Platform Release 17 Larissa Varela • November 13, 2024 Explore Pia aiDesk’s Platform 17 for MSPs—streamlined ticket triage, custom
How to Create SmartForms on Pia aiDesk
Learn to create SmartForms on Pia aiDesk Pia for IT efficiency! This tutorial covers setup, customization, and live deployment.