January 20, 2023
Vishal Mehta
How to Create a Shared Mailbox in MS O365 with Pia aiDesk in ConnectWise
Discover how to efficiently handle Create Shared Mailbox tickets using Pia aiDesk in your ConnectWise ticketing system in a hybrid cloud environment. This guide offers quick and effective strategies for efficiently managing shared mailbox requests.
More tutorials to explore

Exploring AI-powered AutoTriage Inside Automated Ticket Management
Explore AutoTriage in our video: AI-driven ticket management, real-time routing, and live demos. Save time and enhance service capabilities.
Product Feature Videos
Video Library Pia’s Platform Release 18 Pia’s Platform Release 18 Larissa Varela • June 2, 2025 Discover the exciting new features in Pia Platform 18!
Halo Tutorials
Video Library Pia’s Platform Release 18 Pia’s Platform Release 18 Larissa Varela • June 2, 2025 Discover the exciting new features in Pia Platform 18!