Activity Collection for Active Directory
Provides a sample of Active Directory automations which are used within our pre-built automations, allowing you to customise and build your own packages without starting from scratch.
Overview
In Service Desk, your team often needs to manage local user accounts on individual machines. An issue may arise when a user forgets their password and there's no centralized system in place to handle the reset. So, how do you efficiently retrieve user details and reset passwords on a local PC?
To solve this problem, we use an automation that scans the local machine to retrieve a list of all usernames. Once the desired account is selected, Pia will reset the password of the selected user on their PC. This ensures quick resolution for locked-out users and helps maintain smooth access to local systems.
Flow
Here’s the flow:
- Pia will retrieve a list of local machines for the client and present the list in a drop-down format for you to select a single machine.
- Pia will then retrieve a list of users from the machine and present the users in a drop-down for you to select a user.
- Pia will reset the password of the selected user.
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