Overview

Keep your Active Directory environment organised and aligned with business changes using the Move User to OU PiaPack. Service Desk teams can quickly locate a user account, select an appropriate destination Organizational Unit (OU), and securely perform the move through a guided and auditable workflow.

The automation helps technicians manage departmental transfers, organisational restructures, and user lifecycle changes with greater consistency and confidence. Built-in approval points, validation checks, directory synchronization support, and extension points provide visibility and flexibility while helping ensure directory changes are performed accurately across supported environments.

Flow

Here's the flow:

  1. Pia presents a list of active users and prompts the technician to select the account that needs to be moved.
  2. Pia displays the user's current Organizational Unit (OU) along with a list of available destination OUs based on the configured Active Directory environment.
  3. Pia moves the selected user to the selected OU and confirms the outcome of the action.

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