Activity Collection for Active Directory
Provides a sample of Active Directory automations which are used within our pre-built automations, allowing you to customise and build your own packages without starting from scratch.
Overview
In Service Desk, you often get requests which require two business units to perform certain actions at the same time. This means you need to have the same ticket in two different boards within your ticketing system. So how do you make sure that both actions get performed by both business units without having to wait for one or the other?
We resolve this issue by an extension that allows you to clone your Service Desk ticket and assign them to multiple boards at once. This is so that both teams can work on the item at the same time without any wait time.
Note: This extension is specific to Staff Onboarding automation and only supports ConnectWise Ticketing System.
Flow
Your engineer will run the Staff Onboarding automation which is configured to use this extension at the point of the extension, and the Clone ConnectWise Ticket extension will begin processing.
Here’s the flow:
- Pia will present you with a form to configure the ticket mapping and add a new summary to the cloned ticket if required.
- Pia will then retrieve ticket data from the parent ticket.
- Finally, Pia will clone the ticket and link it to the parent ticket.
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