Overview

As part of your user onboarding for any of your clients, your Service Desk team may be requested to join a user to a group that controls whether they can log into an RDP server or not. Adding a user to these security groups can be an essential task as it may affect their ability to perform their daily tasks; however, you may not have the privilege to manage these groups for the client.

So, how do you ensure that the user is now added to the RDP group without having direct access to the group?

To address this, we use an extension that connects to your client's Active Directory and adds the newly created user to the required RDP group, allowing your Service Desk team to make changes without having direct access to the group.

Note: This Extension Automation works specifically for Staff Onboarding automation.

Flow

Your engineer will run the Staff Onboarding automation which is configured to use this extension at a particular point in the automation, and the Add to Local RDP Group extension will begin processing.

Here’s the flow:

  1. Pia will retrieve the details of the newly created user from the parent automation.
  2. Pia will then present a form for you to select the local group where the user should be added.
  3. Pia will then add the onboarded user to the selected RDP group.

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