Pia aiDesk

Your IT service desk. Supercharged.

Pia aiDesk (Triage, Level 1, Level 2) will analyse, route and action repetitive tasks with ease, such as user creation, password or virtual private network (VPN) resets, domain name system (DNS) flushing, and active administration changes.

Pia aiDesk will transform your service desk and it will never forget what it has learnt either! You no longer need to worry about losing critical knowledge or expertise when key staff are not available.

Reduce business costs

+50% service ticket
workload reduction

+ 400%  improvement
in ticket closure rates

8x faster ticket
resolution

40% improvement in
staff retention

Reduce business costs

+50% service ticket
workload reduction

+ 400%  improvement
in ticket closure rates

8x faster ticket
resolution
40% improvement in
saff retention

What makes
us unique

We provide a complete solution to supercharge your IT service desk.

With more than 100 automations and integrations ready to go, we take care of the repetitive tasks that can overload your service desk.

We integrate seamlessly into your PSA. Whether you use ConnectWise PSA, Kaseya BMS, Autotask or something else. We have you covered.

We are ISO 27001 and SOC accredited, which means your safe and secure.

application

What this means for
your business

Pia provides consistency and efficiency so you have more time to focus on growing your business, rather than completing tasks.

See your tickets resolved 8x faster with automation. 

Enjoy a reduction in business cost thanks to a reduction in duplication through automation. Pia will reduce your service desk workload by 50%.  

Get consistency in delivery through automation. That means your clients will have consistent quality with consistent outcomes everytime.  

Customer reviews

PSA
Integrations
with

Connectwise
Servicenow
Autotask
halopsa-red-grey
BMS

PSA Integrations with

Connectwise
Servicenow
BMS
Autotask
halopsa-red-grey

Book a Demo

To learn more about Pia, organise a product demo, get in touch with the Pia team