Pia and CloudRadial Integration Accelerates Zero-Touch Ticket Resolution and Improves Client Self-Service for MSPs 

New integration empowers MSPs to close tickets faster through client-facing forms and zero-touch automation.

TAMPA, Florida, May 6, 2025 – Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), announces its groundbreaking integration with CloudRadial, the premier client services automation platform for MSPs.     

This integration allows MSPs to fully automate ticket resolution and leverage real-time data by combining Pia’s pre-built automations with CloudRadial’s client-facing forms. By eliminating manual processes and outdated information, MSPs can now resolve tickets faster, more consistently, and with greater efficiency – all without technician interaction.     

MSPs now get the best of both worlds – the advanced capabilities of Pia’s SmartForms, which provide real-time data integration and intelligent automation, while retaining the option to continue using CloudRadial’s familiar client-facing form system. When clients submit issues through CloudRadial’s forms, Pia’s AI-powered automation kicks in immediately to process the generated ticket, eliminating manual data entry and accelerating resolution times. This seamless integration streamlines service workflows, improves efficiency, and ensures consistent service delivery.         

Before this integration, MSPs using CloudRadial’s client-facing forms had to manually categorize, route, and resolve service requests, often relying on incomplete or outdated data. Now, Pia’s automation seamlessly processes the tickets generated from CloudRadial form submissions, accurately prioritizing them and kicking off Pia’s ticket automation. This reduces technician workload, accelerates resolution times, and improves overall service quality.   

“This integration solves a critical problem for MSPs who’ve wanted to bring intelligent automation to their CloudRadial workflows,” said Pia’s Chief Technology Officer, Aron Hardy-Bardsley. “By pairing Pia’s automation engine with CloudRadial’s client-facing form capabilities, we’re creating a seamless solution that helps MSPs resolve tickets faster with more consistency and accuracy, completely without a tech.”     

Key Benefits of the Pia-CloudRadial Integration for MSPs:        

• Faster ticket resolution – Automates the ticket generated from client-submitted CloudRadial forms using Pia’s AI-powered workflows, eliminating delays and manual processes. Password reset requests, for example, can now be validated and completed instantly without technician intervention.     

• Seamless CloudRadial integration – MSPs can continue using CloudRadial’s client-facing forms while leveraging Pia’s automation and real-time data. Device details from connected systems are automatically pulled into tickets, ensuring accurate issue resolution.     

• Greater efficiency – Frees technicians to focus on complex, high-priority tasks while Pia automates routine service requests.  

• More accurate service delivery – Ensures tickets are categorized and resolved accurately with real-time client data, reducing errors and improving response times. For example, asset data can be cross-referenced automatically, making sure the right hardware replacement is ordered without back-and-forth. 

“This collaboration with CloudRadial is another example of our commitment to removing operational barriers for MSPs,” said Pia’s Chief Strategy Officer, Nic Ferraro. “By automating workflows and eliminating inefficiencies, this integration transforms how MSPs manage service requests, improving both technician productivity and client satisfaction.”    

The Pia-CloudRadial integration is anticipated to be available by the end of March 2025. Early access is currently available for select customers to preview and provide feedback on the integration. To highlight the benefits of this collaboration, Pia and CloudRadial will co-host a live webinar featuring insights from two MSP partners already using the integration.    

For more information about the Pia-CloudRadial integration, early access opportunities, or the upcoming webinar, please visit https://pia.ai or https://www.cloudradial.com.        

About Pia    
Pia specializes in transforming the help desk experience for managed services providers (MSPs) with its AI-powered automation platform, Pia aiDesk. The platform leverages advanced technologies such as artificial intelligence, machine learning, and natural language processing to automate and streamline the most common help desk tickets, significantly increasing efficiency and reducing costs. To learn more about how MSPs can experience the future of help desk management with Pia aiDesk – where AI meets operational excellence, delivering consistency, scalability, and customer satisfaction across every interaction – visit https://pia.ai/.