Upgrade your PSA with Pia’s service delivery automation

Pia integrates directly with your PSA to automate service desk workflows, reduce manual effort, and keep work where your engineers already operate.

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psa-integration

We natively integrate with

Connectwise
Autotask
HaloPSA
Pia's PSA Integration features

Automation, where service delivery happens

Pia operates directly inside the PSA, automating service desk work where engineers already operate. This reduces manual effort, improves consistency, and supports scalable service delivery.
Chatbot

PSA-native automation

Pia’s chatbot integrates directly into your PSA, enabling engineers to interact with it without leaving their familiar ticketing environment.

Centralized

Centralized control

Pia removes the hassle of switching systems by enabling engineers to operate directly from the ticket with full control inside the PSA.

multitasking

Background automation

Run tickets simultaneously, shifting focus as needed, while Pia takes care of the current ticket in the background using AI built for MSPs.

Unified interface

Unified interface

Pia integrates with your PSA to provide a unified interface, keeping service desk workflows consistent and easy to manage.

Audit logs

Audit logs and ticket notes

Pia records audit logs and actions directly in ticket notes, keeping the PSA as the single source of truth with a comprehensive record of interactions.

data query

Data querying

Pia’s chatbot retrieves vital MSP automation data, reducing manual entry and freeing engineers to focus on higher-value work.

Proven in real MSP service desk operations

“Automation allowed us to create consistent, scalable service delivery. Partnering with Pia helped us structure how we handle reactive tickets and focus on service delivery properly.” 

Andy Freymeyer
Director of Operations, Intimix IT

IntermixIT-1-1

PSA Integration FAQ

How does Pia integrate with our PSA?

Pia integrates directly with your PSA to automate service desk workflows and actions. Automation stays connected to tickets and workflows, rather than operating as a standalone chatbot, so engineers don’t need to switch tools or duplicate effort.

Can engineers continue working in their familiar PSA environment?

Yes. Engineers continue working within the PSA while Pia handles automation in the background, reducing context switching and manual work.

Does Pia change how our service desk uses the PSA today?

No. Pia works alongside your existing PSA setup, enhancing service desk workflows with automation rather than replacing how your team operates.

What PSA activities can be automated?

Pia automates common service desk activities tied to tickets, including intake, updates, routing, and resolution steps, based on your PSA workflows.

How is visibility maintained inside the PSA?

All automated actions are recorded against the ticket, keeping the PSA as the single source of truth with full visibility and traceability.

Is automation triggered from tickets in the PSA?

Yes. Automation is initiated and tracked through tickets, ensuring work stays connected to the PSA and service desk workflows.

See Pia’s PSA integration in action

See how Pia integrates with your PSA to automate service desk workflows, reduce manual effort, and keep work where your engineers already operate.

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