Pia’s Platform Release 18

Platform 18

Discover the exciting new features in Pia Platform 18! In this update, we introduce seamless SmartForms integration with Cloud Radial, enhanced AI triage with 10 more dispatch conditions and actions, multi-client agent support for streamlined management, and customizable roles for simplified access control. Plus, explore our new integration capabilities and future release roadmap.

Pia’s Platform Release 17

Platform Release 17

Explore Pia aiDesk’s Platform 17 for MSPs—streamlined ticket triage, custom workflows, and AI-driven automation for efficient IT service management.

Pia Dispatch: Enhancing IT Workflow Efficiency

Pia Dispatch

Discover how Pia Dispatch automates ticket assignment, prioritization, and routing using predefined logic. From updating statuses to assigning the right tech—no manual steps. See how Pia aiDesk boosts speed, accuracy, and service efficiency. Watch now!