Pia Unifies Community and Strategic Alliances Under New Chief Community Officer Role to Accelerate Ecosystem-Led Growth

TAMPA, Fla. — January 13, 2026 — Pia, the leading AI-led help desk automation platform for managed service providers (MSPs), today announced that longtime executive James Allen has been appointed to the newly created role of chief community officer, unifying community strategy and strategic alliances as the company scales its partner ecosystem. He reports directly to David Schwartz, CEO of Pia.  The chief …