Automation 8.0 Release: Expanding Pia’s AI-driven Pre-built Automation Suite 

Pia AUTOMATION 8.0 Release
Picture of Aron Hardy-Bardsley

Aron Hardy-Bardsley

Pia, Chief Technology Officer

In the rapidly evolving world of Managed Service Providers (MSPs), where automation and artificial intelligence (AI) are foundational, staying ahead is imperative. With this in mind, Pia proudly unveils the Automation 8.0 Release, a monumental step in enhancing our suite of AI-driven pre-built automations specifically designed for MSP help desks. This update is a testament to our dedication to boosting efficiency, productivity, and scalability, empowering MSP help desks with the transformative capabilities of AI.

Enhancing Zero-Touch Automation Capabilities with New SmartForms Automations

The latest automation release is pivotal in expanding Pia’s zero-touch automation capabilities. It introduces a suite of new SmartForms Automations designed to automate complex processes effortlessly. This release is set to enhance MSPs’ operational efficiency, enabling them to deploy solutions that require zero engineer oversight, minimizing time and maximizing accuracy.

  • Zero-Touch User Lifecycle Management: With SmartFormsTerminate User and SmartForms New User, Pia simplifies user administration by automating the full lifecycle for both cloud-only and on-prem environments.
  • Fully Automated Mailbox Permissions: The SmartForms Grant/Revoke Mailbox Permission brings seamless, zero-touch automation to mailbox permissions, ensuring secure and precise access control.
  • Efficient Email Rule Automation: The SmartForms Create/Remove a Mail Forwarding Rule now introduces zero-touch automation to on-prem environments, streamlining the creation and removal of email forwarding rules across diverse IT setups.

By harnessing the power of AI, these SmartForms Automations reinforce Pia’s dedication to elevating IT management, allowing MSPs to implement robust, self-sufficient systems that propel their businesses forward without the need for constant manual oversight.

Enhanced Pre-built Automations: Optimized for MSP Efficiency in Semi-Hybrid Environments

Pia remains steadfast in its commitment to meeting the evolving operational needs of Managed Service Providers (MSPs). In its relentless pursuit, Pia continuously enhances and introduces upgrades to its suite of supported environments. Tailored to the intricacies of Semi-Hybrid Environments, these enhancements are designed to streamline the complex interplay between cloud and on-premises resources, a critical aspect for today’s MSPs.

The latest suite includes five robust Semi-Hybrid Automations, and each precision-tuned to optimize MSP workflows:

  1. Pia: Account Locked Out – Effectively addresses and resolves access issues, maintaining uninterrupted service.
  2. Pia: Change User Details – Simplifies updates to user profiles, ensuring data integrity and compliance.
  3. Pia: Add/Remove Users to Groups – Manages group memberships with agility, enhancing security and collaboration.
  4. Pia: Bulk Add/Remove Users to Group – Optimizes group modifications on a large scale, promoting operational efficiency.
  5. Pia: Bulk Add/Remove Contacts to Group – Streamlines contact management, crucial for maintaining effective communication channels.

Each automation in this release is engineered to deliver a seamless, integrated management experience, rendering administrative tasks more streamlined and efficient in support of the high-performance demands placed on today’s MSPs.

New and improved pre- built automations

Pia’s commitment to expanding its automation portfolio is further illustrated by the introduction of One Drive Troubleshooting Automation and the enhanced Computer Space Disk Cleanup Automation.

One Drive Troubleshooting: This automation is a game-changer for organizations grappling with common OneDrive issues. From managing synced files to resetting profiles, Pia automates a range of troubleshooting steps, ensuring that solutions are just a few clicks away.

Disk Cleanup Automation: With improvements in package flow and performance, the relaunched Disk Cleanup Automation offers an intuitive, user-friendly approach to managing disk space. This tool not only enhances operational efficiency but also contributes to the longevity and performance of IT assets.

The Power of AI in MSP Operations

The Automation 8.0 Release is a testament to the power of AI in revolutionizing MSP operations. By continually expanding its portfolio of pre-built automations, Pia not only meets the industry’s current demands but also anticipates future needs, ensuring MSPs are well-equipped to navigate the complexities of digital transformation. This release reaffirms Pia’s role as a pivotal player in the automation landscape, driving efficiency, scalability, and innovation for MSPs around the globe.

As we unveil the Automation 8.0 Release, we invite MSPs to explore these new avenues of growth and efficiency by booking a demo of our pioneering AI-driven automation platform. With Pia’s AI-driven automations, the future of IT management is not just automated—it’s smarter, more intuitive, and seamlessly integrated into the fabric of digital operations.

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