Pia aiDesk
Product Update August Edition

This August, we invite you to a special edition of the Pia aiDesk Product Update Webinar Series. Gain exclusive insights into our latest innovations and performance enhancements carefully crafted by our dev and product teams.

Hosted by Nick Ricucci, Pia Product Manager,, and Tabitha Trott, Pia Service Manager, this session will unveil a variety of exciting new features designed to enhance your Pia experience:

• SmartForms Integration with HaloPSA: Pia now supports SmartForms within HaloPSA, enabling zero-touch automation for seamless ticket creation and workflow management.
• Advanced SmartForms Customization: New updates offer greater customization, allowing you to tailor SmartForms to specific tasks and boost workflow efficiency.
• Ticket Auto-Close Feature: Our new auto-close feature enables the status of tickets created through SmartForms to be automatically updated, ensuring quick resolutions without the need for manual intervention.
• AI-Powered Triage for HaloPSA: The enhanced AI triage system now supports HaloPSA, facilitating better ticket categorization and prioritization for faster resolution times.
• Automated License Management via Rhipe (CSP): Integration with Rhipe simplifies CSP license procurement, allowing direct management through Pia aiDesk.

This webinar is your gateway to staying ahead with Pia’s cutting-edge advancements and deepening your understanding of optimizing your IT help desk with Pia aiDesk. 

Don’t miss this valuable experience—register today to unlock the full potential of Pia aiDesk!