Supercharge your IT help desk with Pia aiDesk

Designed for MSPs, our AI-led automation platform seamlessly integrates with your existing PSA for improved efficiency, faster ticket management, and elevated customer service.

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Why Pia aiDesk?

Pia aiDesk revolutionizes your service desk with advanced AI automation, retaining and applying insights learned from past experiences, guaranteeing knowledge accessibility, even when key staff is away.

0 %

Reduction in service ticket workload

0 X

Faster ticket
resolution

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Uplift in customer service satisfaction

0 %

Increase in employee retention

AI enhanced features

Pia aiDesk isn’t your ordinary workflow solution —it’s an advanced, AI-driven platform engineered to enhance your service desk with hyperautomation capabilities.

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Seamless
PSA Integration

Pia aiDesk seamlessly integrates with your existing PSA tool, bringing the chatbot and automations right into your engineers' ticketing system, ensuring a smooth and efficient workflow.

AI-Assisted
Ticket Triage

No more manual ticket handling! Pia aiDesk's AI-driven ticket triage system efficiently categorizes and routes tickets.

Pre-built and Custom Automations

Use our 60+ pre-built automations to streamline your engineering tasks or create your own custom automations to take your service desk productivity to the next level.

Zero-touch
Automations

Pia SmartForms allow MSP's clients to independently trigger automations, eliminating the need for engineering oversight and streamlining processes.

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Don’t just take our word for it

"We are already seeing the impact of Pia aiDesk. We did it almost from day one. We did it in two ways: first of all, the technicians and really everybody's using it, they like it. We are also seeing that the time to resolve tickets is coming down, and because we're running more through Pia and more automations, we're able to respond faster."
Mike Jackson | Pendello Solutions
President

Ready to take your IT service desk to the next level

Book a demo with us today to embark on your ai-driven automation journey.

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