Exciting New Updates on Pia aiDesk: Platform 15 Release!  

At Pia aiDesk, we continually strive to innovate and enhance our platform to deliver exceptional value to Managed Services Providers. With our latest updates, Pia aiDesk is more powerful and versatile than ever. From SmartForms customization to AI-assisted triage and expanded CSP Integrations, our recent updates are designed to streamline your workflows and improve productivity. Let’s dive into the exciting new features in our latest release Platform 15!

SmartForms Support for HaloPSA

With the launch of Platform 15, Pia proudly extends SmartForms, our cutting-edge zero-touch automation feature, to HaloPSA!

SmartForms, are triggered directly by your clients without the need for any engineer oversight. They streamline ticket creation and execution, enabling efficient data collection, automatic ticket creation and closure, and seamless workflow integration, ensuring client requests are handled swiftly and accurately. This exciting update allows every MSP using HaloPSA to benefit from the efficiency and automation that SmartForms offers.

Enhanced SmartForms Customization

Since its inception in 2023, SmartForms has consistently served as a foundational element of Pia aiDesk. The recent Platform 15 update has elevated their adaptability, allowing for even greater customization to suit your specific needs.

Picture a scenario where a client requires an extra task during onboarding, such as the installation of third-party software. Previously, this would necessitate handling the task outside of SmartForms, resulting in a disjointed workflow. However, the latest update empowers you to tailor Pia’s SmartForms to incorporate these bespoke tasks seamlessly. This newfound flexibility enables your service desk to manage unique situations more effectively, offering a bespoke service experience to your clients.

Ticket Auto-Close Feature Enhancement

One of the most significant upgrades in Platform 15 is the ticket auto-close feature, an enhancement to SmartForms. This functionality enables the status of tickets created through SmartForms to be automatically updated in the PSA, reflecting the progress of the automation workflow. Upon completion of the automation, Pia can set the ticket to a closed status, thus removing the necessity for manual intervention and ensuring swift resolution.

Picture a user logging into SmartForms to reset a password. SmartForms automatically generates a ticket in the PSA, categorizes it, and assigns it to the appropriate board or queue. The automation process kicks off, the client receives an SMS with the new password, and the ticket is automatically closed. This feature is particularly valuable for addressing urgent after-hours requests, where many MSPs face challenges in maintaining availability without burdening their engineers.

By integrating SmartForms capabilities such as automatic categorization, dispatch, form creation, automation execution, and ticket closure, the platform delivers a truly hands-off experience for engineers.

Expanding Pia SmartForms is essential, as it allows Pia to continuously support and improve the core functionalities while Managed Service Providers (MSPs) can tailor their extensions without compromising the overall functionality. This approach guarantees that Pia and the MSPs can independently update and maintain their components, ensuring a smooth and superior user experience.

Join a Community of Forward-Thinking Partners

Now is the ideal moment to explore the transformative capabilities of Pia aiDesk. Join a network of visionary partners already reaping the benefits of our advanced platform. Pia aiDesk offers AI-assisted triage, comprehensive CSP support, seamless PSA integration, a suite of over 60 pre-built automations, and the capability to create custom automations. Every feature is thoughtfully designed to enhance your MSP’s efficiency and service delivery. Experience the revolution in IT service management firsthand by booking a demo today! 

To find even more info about this new update, check out our Platform 15 Video Overview. 

These updates to Pia aiDesk represent a significant leap forward in ai-led automation and efficiency. By integrating cutting-edge features and enhancements, we are committed to helping your IT help desk to achieve superior service delivery and operational excellence. Stay tuned for more exciting updates as we continue to innovate and enhance the Pia aiDesk platform.