Automation Hub One hub. Endless automation.
Scaling service delivery with Pia.
Streamline your workflow with
AI-powered ticket triage
Automation Hub marks a new era for MSPs — where innovation meets collaboration, and where service delivery finally keeps pace with ambition. Built inside Pia, it’s the place to discover, deploy, and customise automations that transform how your team works.
How it works
Automation Hub brings your automation workflow into one place, powered by curated PiaPacks co-built with partners and vendors for the most-used systems in the MSP ecosystem. These ready-to-deploy automations remove manual work, streamline service delivery, and adapt easily to your PSA and client needs, giving your team a fast, confident path from idea to implementation.
Explore a featured PiaPack selected by our team to help you start fast.
See the PiaPacks MSPs are installing most across the ecosystem.
Browse the latest integrations available across the Pia platform.
Explore proven, ready-made automation blueprints for your workflows.
Discover
Explore a curated library of PiaPacks co-built with partners and vendors for the most-used MSP systems. Quickly find the automations that fit your clients, tools, and service needs.
Download
Open any PiaPack to review the full workflow, steps, and configuration notes. Bring it into your Pia environment with everything you need to tailor it to your stack.
Deploy
Activate automations confidently with guidance that simplifies rollout. Tailor workflows to clients and scale service delivery with less manual effort.
Goodbye starting every workflow from scratch Hello Click and Go PiaPacks
PiaPacks turn real MSP workflows into ready-to-deploy automation blueprints you can personalise in minutes. Each pack is shaped by insight from MSPs, partners and vendors across the ecosystem, making it easier to automate tasks using proven logic that reflects how teams work every day.
Built with —
and loved by —
the MSP community
Automation Hub grows through the insight of MSPs, partners and vendors. Each PiaPack captures real workflows and shared experience, creating an ecosystem of automations shaped by the community and refined for everyday service delivery.
Deliver faster
across every client
Automations shaped by real MSP workflows mean your team moves quicker from ticket to resolution.
Flexible for every environment
Community-driven insight ensures workflows adapt smoothly across PSAs, integrations and client needs.
Proven
in the field
Each PiaPack reflects logic built and validated by teams who use these tools every day.
Lower engineering effort required
Clear steps, notes and context reduce build time and let technicians focus on higher-value work.
Automation Hub
Frequently Asked Question
Whether you’re exploring Automation Hub for the first time or already deploying PiaPacks, these FAQs will help you understand how everything works behind the scenes.
PiaPacks are ready-to-deploy automation blueprints shaped by real MSP workflows, partners and vendors. Each includes clear steps and context so you can tailor it to your environment.
No. Automation Hub includes built-in guidance, notes and context so you can deploy and customise with confidence.
Pia Ideas is the best way to request new features or improvements for Automation Hub.Guide: Getting Started with Pia Ideas | Knowledge @Pia
Use the feedback button in the chatbot when running an automation—this captures diagnostic details we use to troubleshoot. You can also email partner-support@pia.ai.
When a PiaPack is updated, Automation Hub will display an update notification and allow you to apply it whenever you choose.
Every PiaPack update includes release notes, visible directly in the update screen inside Automation Hub.
Automation Hub allows you to roll back to any previous version of a PiaPack, giving you complete control.
We’re testing this functionality with the first rounds of PiaPacks. Once validated, bulk configuration will be available for your custom packages as well.
We have a dedicated development stream continually adding new PiaPacks and enhancements to the Hub.
Yes. You can deploy any PiaPack to a sandbox to inspect the full workflow logic and code—no unlock request needed.
Start scaling your service delivery
Automation Hub gives your team the speed, guidance and flexibility to automate more with less effort. Explore PiaPacks or book a demo to see how easily you can get started.
