Automate your help desk and boost productivity by 30%

Designed for MSPs, our AI-led automation platform seamlessly integrates with your existing PSA to unlock faster resolutions, reduce manual tasks, and deliver smarter service.

Why Pia? Real impact.
High performing help desks.

Pia aiDesk revolutionizes your service desk with advanced AI automation, retaining and applying insights learned from past experiences, guaranteeing knowledge accessibility, even when key staff is away.

Up to
90%

Reduction in Ticket
Resolution Time

Automate service tickets and cut resolution time from hours to minutes with AI-driven workflows.

3x

More Tickets Closed per Technician

Eliminate manual tasks, allowing technicians to focus on complex issues and boost productivity.

Up to
500

End Points Managed per Technician

Break past the 250:1 endpoint-to-tech ratio and scale your help desk operations without additional hires.

60%

of Service Request Tickets Automated

Pia’s out-of-the-box automations handle Tier 1 and Tier 2 IT requests IT requests with minimal or no technician intervention.

How Pia Works AI-powered efficiency

Pia isn’t just another workflow tool—it’s an AI-driven platform built to transform your service desk with powerful, next-level automation

AI-driven ticket triage

No more manual ticket handling! Pia aiDesk efficiently categorizes and routes tickets automatically, ensuring faster resolutions and reduced workload.

Pre-built automations

Get started instantly with 60+ ready-to-use automations, handling common service desk tasks without the need of complying setup or coding.

Zero-touch automations

With Pia’s SmartForms, clients self-trigger automations eliminating the need for technician input, and closing tickets before they even reach the queue.

Build your own automations

Build custom automations tailored to your needs using PowerShell, automating complex workflows and eliminating the need for costly automation engineers

Dave Tallbut

CTO, Pavelcomm

With Pia, we’ve completely transformed how we manage tickets. We automated manual processes, reallocated two full-time dispatchers, and dramatically improved onboarding efficiency. It’s not just about cutting costs—it’s about unlocking capacity and delivering better service.

James Knowles

Director of IT Services, Restech

Before Pia, we had to log into multiple systems to resolve tickets. With Pia, everything is automated—it’s a 2-minute task that used to take 20. Our team noticed the difference instantly. (...)I saved so much money with Pia because I paid less than a Level 1 for the whole year and got the work of four engineers.

Trusted by MSPS Worldwide Real MSPs. Real results.

MSPs of all sizes rely on Pia aiDesk to automate service requests, boost efficiency, and keep their clients happy. See how AI-driven automation is transforming help desks like yours.

Ready to take your IT service desk to the next level

Request a demo with us today to embark on your AI-driven automation journey.