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Build an MSP automation from one prompt | Pia

Written by Aron Hardy-Bardsley | Sep 8, 2026, 8:36:00 AM

Pia's AI Automation Builder lets you design, test, and deploy automations from inside VS Code. In this walkthrough, Ranju Manandhar, Product Delivery Lead at Pia, covers the full path, from setup to a working automation running live for a client.

In this video:

  • Setting up the Pia Source VS Code extension and connecting it to your tenant with an API key from the partner portal
  • Installing GitHub Copilot and choosing between the Free and Pro plans
  • Building a SmartForms automation from one plain-language prompt, so clients can request an Office 365 user and license report by email
  • How the builder checks your sandbox for reusable assets, then generates the package and a workflow diagram
  • Pushing to a sandbox, promoting to live, and feeding validation errors back into the chat to get them fixed
  • Configuring the automation for a client, including the sender address with mail send permission
  • Submitting the SmartForm and confirming the report arrives

Read the AI Automation Builder setup guide for full instructions, or book a call to talk through what Pia can automate for your service desk.