Tampa, FL, April 6, 2026 – Pia, a service delivery automation platform for MSPs, announced today that it has been named by CRN®, a brand of The Channel Company, to the 2026 AI 100 list in the Software category.
Now in its third year, the AI 100 list recognizes vendors at the leading edge of the rapidly evolving artificial intelligence landscape across cloud, infrastructure, and edge computing, software, data and analytics, and security. Their commitment to AI innovation empowers IT channel partners to build their own AI tech stacks, create AI-based solutions that improve customer outcomes, and access new opportunities for growth in 2026 and beyond.
Chosen by a panel of CRN editors, vendors on the AI 100 list are notable for the strength of their AI portfolios, commitment to innovation, and ability to support IT channel partners as they bring AI solutions to life.
Pia was recognized for its AI-powered service delivery automation platform, purpose-built for Managed Service Providers. Native PSA integration enables technicians to work where they already operate, while a proprietary machine learning model classifies tickets and triggers pre-built automations ready day one.
With hundreds of pre-built automations and the flexibility to create custom workflows, Pia helps MSPs reduce repetitive service desk work, improve resolution speed, and scale operations without increasing headcount.
This marks the second time Pia has been recognized on the CRN AI 100 list, underscoring its continued innovation in AI-driven service delivery automation for MSPs.
“We see AI not as a feature, but as an execution layer inside modern service delivery,” said David Schwartz, CEO of Pia. “When applied correctly, AI should reduce operational friction, improve decision accuracy, and drive measurable outcomes for MSPs. Our focus is on embedding intelligent ticket triage and automation directly into the PSA, so partners can scale efficiently while maintaining control, governance, and service quality.”
“We’re thrilled to recognize the technology vendors on the 2026 AI 100 list for their commitment to advancing artificial intelligence across the IT channel,” said Jennifer Follett, VP, U.S. Content, Executive Editor, CRN, at The Channel Company. “As AI transformation accelerates, the demand for innovative offerings that help channel partners meet customer expectations and sharpen their competitive edge continues to grow. Congratulations to this year’s honorees for standing out in such a fast-moving AI landscape.”
The 2026 CRN AI 100 list will be featured online at crn.com/ai100 beginning April 6.
About Pia
Pia is an MSP service delivery automation platform built for managed service providers to resolve tickets faster and operate with greater efficiency, enabling service teams to execute work consistently and at scale without changing the tools or processes they already rely on.
Operating directly inside the PSA, Pia uses a proprietary machine learning model to classify tickets and trigger hundreds of pre-built automations, alongside the flexibility to create custom workflows as needs evolve. The result is faster ticket resolution, higher productivity, improved employee satisfaction, exceptional client experiences, and scalable company growth without increasing headcount. Learn more at pia.ai.
© 2026 Pia.ai Pty Ltd. All rights reserved.
About The Channel Company
The Channel Company (TCC) is the global leader in channel growth for the world’s top technology brands. We accelerate success across strategic channels for tech vendors, solution providers and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.
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The Channel Company Contact:
Kristin DaSilva
The Channel Company
kdasilva@thechannelcompany.com