Unveiling Pia Automation 9
We are excited to announce the release of Automation 9! In this update, our main focus has been to enhance the completeness of our software value proposition. Whether it is by adding compatible PSAs to certain features like AI-assisted triage for Halo PSA or expanding the functionalities of existing core components like SmartForms, we aim to provide more robust and comprehensive solutions for our valued partners. Below is a detailed list of the new features and enhancements included in this release.
More tutorials to explore
Exploring AI-powered AutoTriage Inside Automated Ticket Management
Explore AutoTriage in our video: AI-driven ticket management, real-time routing, and live demos. Save time and enhance service capabilities.
Exploring Pia Automation 8
Discover the newest features of Pia aiDesk’s Automation 8 in this brief overview by Nick Ricucci, Pia Product Manager. Join him for a quick tour
Product Feature Videos
Video Library Introducing Pia Automation Hub – One Hub, Endless Automation [On-demand Webinar] Larissa Varela • November 24, 2025 Discover Pia’s new Automation Hub with
