Discover the powerful new features of Pia aiDesk’s Platform 17, designed to revolutionize IT workflows for Managed Service Providers (MSPs). In this video, we walk through the latest AI advancements, from the streamlined ticket triage flow in the new entry-arch dashboard to customizable workflow options that fit your team’s specific needs. Platform 17 also introduces AI auto-start for automated troubleshooting and AI auto-reply to promote SmartForms, enhancing client engagement. Whether you’re looking to speed up ticket resolution or maximize workflow control, Pia aiDesk has you covered. Explore the future of IT service management—visit Pia Knowledge for full release notes or book a demo at pia.ai.