This short tutorial guides you through the process of granting or revoking mailbox permissions in Microsoft O365/Active Directory using the intuitive Pia aiDesk within ConnectWise PSA within a hybrid cloud environment. Designed with the demands of high-paced IT service desk environments in mind, our step-by-step tutorial ensures you can swiftly and securely manage email permissions, enhancing your team’s productivity and service quality. Whether you’re a seasoned technician or new to the field, this guide is your go-to resource for mastering mailbox permissions in a hybrid cloud setup.